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  #1  
Old 12-14-2018, 05:55 AM
Synomenon Synomenon is offline
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Default Trying to get help ASAP. Wrong item sent to me.

I ordered a SF600 Platinum power supply. Received the package last night, but when I opened it, what was inside was a refurbished keyboard.

I've submitted a ticket, but it says it'll take two business days for someone to contact me. I need to build this system this weekend.

Order #:
4000050128


Support Ticket #:
822979

Last edited by Synomenon; 12-14-2018 at 10:48 AM.
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  #2  
Old 12-14-2018, 01:15 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Synomenon,

I am very sorry that this has happened, I have contacted our shippers to see what is going on regarding your order. Once they send me a reply with a resolution I will let you know. I will also inform them to see if they can try and get your item booked out today for you.

Best,
Wootaru
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Old 12-14-2018, 01:24 PM
Synomenon Synomenon is offline
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Thanks for the follow-up. I've updated my ticket with the additional pictures that were asked for, of the item that was actually in the shipping box.

Would they be able to ship the correct item via next-day delivery? I had planned and hoped to complete this build this weekend.
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Old 12-14-2018, 05:34 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Synomenon,

Understandable, Once I checked out your ticket this morning we were already in the process of shipping you out the right unit. I really do hope it gets to you before the weekend, We booked this out as soon as we could. Please let me know if you have any questions about your ticket, on the forum or ticket.

Best,
Wootaru
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Old 12-17-2018, 10:39 AM
Synomenon Synomenon is offline
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Wootaru, thanks for following up. So once my SF600 Platinum was booked, did it actually ship?

I did not receive anything this weekend...
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  #6  
Old 12-17-2018, 12:47 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Synomenon,

I've posted the tracking number on the ticket for you. I hope we can get this resolved as soon as possible. I am very sorry we couldn't get you item to you over the weekend, we did book it out as soon as we could for you.

Best,
Wootaru
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