alex2409 Posted March 15, 2018 Share Posted March 15, 2018 Hi, I'm new to the forum, I want to know if anyone can help me. Recently I bought the liquid heatsink Hydro h115i Pro, I downloaded the download Corsair link, but it is not seen. Even the first RGB illumination has now remained on the blue. How can i solve the problem? Thank you. Link to comment Share on other sites More sharing options...
Zotty Posted March 15, 2018 Share Posted March 15, 2018 Hi buddy Assuming you have it's USB connection connected..... Head to Device Manager/Universal Serial Bus Controllers and look for the Corsair USBXp driver, Even if it is present and enabled, disable/re-enable and see if that helps? Link to comment Share on other sites More sharing options...
gamingking3 Posted March 16, 2018 Share Posted March 16, 2018 i have the same problem and in the universal serial bus controller section i have a fail one it says Unknown USB driver (device descriptor request failed} with the yellow triangle mark on it so i order a mini USB adapter so when it comes saturday ill see how it goes Link to comment Share on other sites More sharing options...
Corsair Employee Greybeard Posted March 16, 2018 Corsair Employee Share Posted March 16, 2018 @gamingking3 - A new cable might help, but if doesn't change anything, make sure you have the latest driver for your board's USB and chipset. Link to comment Share on other sites More sharing options...
gamingking3 Posted March 16, 2018 Share Posted March 16, 2018 ok sir thank you i do check and update my board often when its available.Where do u get the chipset update? asus website? question been having a problem showing up in my device manager page under the universal serial controller page it says UNKNOWN USB DEVICE DESCRIPTOR REQUEST FAILED can u help me with this thank u Link to comment Share on other sites More sharing options...
alex2409 Posted March 17, 2018 Author Share Posted March 17, 2018 Hi, I tried with a new USB cable to the external ports of the PC, but nothing. Updated BIOS motherboard ASUS Strix z370-E, but nothing, the Corsair driver Usbxp is not visual. How can I fix? Thanks Link to comment Share on other sites More sharing options...
gamingking3 Posted March 17, 2018 Share Posted March 17, 2018 Alex just make sure u dont have any other software interfering with your stuff Link to comment Share on other sites More sharing options...
alex2409 Posted March 17, 2018 Author Share Posted March 17, 2018 maybe yes, but I can not get out of it Link to comment Share on other sites More sharing options...
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