Daikenkini Posted February 14, 2016 Share Posted February 14, 2016 Hi Corsair Community, I am big Gamer. Right after completion of military service in Jan16, I ordered K95 Gaming Keyboard. It arrived soon after. However, wrist rest arrived heavily damaged and unusable. I asked for replacement wrist rest and Corsair Support sent me one relatively fast considering I am currently residing in Europe. Thank you for that, Customer Support worked like a charm. I have a profile where all my keys except for my media keys and G keys are set to be white. However, after less than one full month of use, my J key turned green when white, and is showing noticeable green tint when displaying any other color. I shrugged this one off. But now, after less than two full months of use, similar thing happened to C key - it is doing the same with blue tint. It turns blue when white, and is showing noticeable blue tint when displaying any other color. Now I have all foreground- and background colors sorted out. It is definitely issue with the LED. I do not know if I should bother Corsair Support again - my country is not even selectable in the support form. What am I doing wrong? Why are all my LEDs self destructing? Just because I'm sometimes setting them to be white? What are my options? Comrade of mine got flagship Logitech Keyboard for ~8 months now and not a single issue like this. I am very dissatisfied. Sincerely, Corsair Customer6 Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 14, 2016 Administrators Share Posted February 14, 2016 I'd suggest: 1. Logging into the ticket system. 2. Select Edit Profile and update your country to the correct one. I've confirmed your country's on the list (proof from your first ticket - your keyboard order number starts and ends in 1). 3. Create a ticket about your issue and our support techs will be able to assist you further. Link to comment Share on other sites More sharing options...
Toasted Posted February 14, 2016 Share Posted February 14, 2016 In the ticket, ask for instructions for a hard reset and see whether or not that resolve the LED issue. Link to comment Share on other sites More sharing options...
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