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ICUE v3.11.114 not detecting H150i Pro...


hreissm

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Sigh...here we go again with iCue not detecting devices after updating.

 

I was running v3.10.125 and everything was working just fine.

iCUE was detecting the h150i PRO, the VENGEANCE RGB PRO and the Lighting Node.

 

As soon as I updated to v3.11.114 and restarted my system, the h150i Pro stopped showing on the iCUE Dashboard devices and instead is showing up as a "Removable Device" on the system tray as if it were a usb flashdrive.

 

Any ideas whats going on here? :idea:

How can I download 3.10.125 and do a roll-back? :!:

 

 

 

-----------------------------------------------------

BIOS

-----------------------------------------------------

Name : 0602

Manufacturer : American Megatrends Inc.

Version : ALASKA - 1072009

-----------------------------------------------------

Motherboard

-----------------------------------------------------

Product name : ROG MAXIMUS XI FORMULA

Manufacturer : ASUSTeK COMPUTER INC.

-----------------------------------------------------

CPU

-----------------------------------------------------

Name : Intel® Core i9-9900K CPU @ 3.60GHz

Description : Intel64 Family 6 Model 158 Stepping 12

Frequency : 3600

Number of cores : 8

Number of logical processors : 16

-----------------------------------------------------

Physical memory

-----------------------------------------------------

Manufacturer : Corsair

Model : CMW32GX4M4C3600C18

Speed : 3600

Form factor : 8

Memory type : 0

Capacity : 8589934592

-----------------------------------------------------

Manufacturer : Corsair

Model : CMW32GX4M4C3600C18

Speed : 3600

Form factor : 8

Memory type : 0

Capacity : 8589934592

-----------------------------------------------------

Manufacturer : Corsair

Model : CMW32GX4M4C3600C18

Speed : 3600

Form factor : 8

Memory type : 0

Capacity : 8589934592

-----------------------------------------------------

Manufacturer : Corsair

Model : CMW32GX4M4C3600C18

Speed : 3600

Form factor : 8

Memory type : 0

Capacity : 8589934592

-----------------------------------------------------

USB Controller

-----------------------------------------------------

Name : Intel® USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)

Manufacturer : Generic USB xHCI Host Controller

-----------------------------------------------------

Name : NVIDIA USB Type-C Port Policy Controller

Manufacturer : NVIDIA

-----------------------------------------------------

Name : NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)

Manufacturer : Generic USB xHCI Host Controller

-----------------------------------------------------

Name : ASMedia USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Manufacturer : Generic USB xHCI Host Controller

-----------------------------------------------------

Operating System

-----------------------------------------------------

Name : Microsoft Windows 10 Pro

Architecture : 64-bit

Service pack version, major : 0

Service pack version, minor : 0

-----------------------------------------------------

User properties

-----------------------------------------------------

Is run under administrator : 0

User has administrator privileges : true

-----------------------------------------------------

Video hardware

-----------------------------------------------------

Adapter name : NVIDIA GeForce RTX 2080 Ti

Driver files : C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll

Driver version : 25.21.14.1735

RAM : -1048576

Max refresh rate : 143

Min refresh rate : 23

-----------------------------------------------------

Displays

-----------------------------------------------------

Name : Generic PnP Monitor

State :

Resolution : 2560 x 1440

Refresh rate : 144

Color depth : 32

Connected to : NVIDIA GeForce RTX 2080 Ti

-----------------------------------------------------

Name : BenQ RL2455

State :

Resolution : 1920 x 1080

Refresh rate : 60

Color depth : 32

Connected to : NVIDIA GeForce RTX 2080 Ti

-----------------------------------------------------

Storage

-----------------------------------------------------

Model : Samsung SSD 860 EVO 2TB

Interface type : IDE

Manufacturer : (Standard disk drives)

Size : 2000396321280

-----------------------------------------------------

Model : Samsung SSD 970 PRO 1TB

Interface type : SCSI

Manufacturer : (Standard disk drives)

Size : 1024203640320

-----------------------------------------------------

Chipset

-----------------------------------------------------

Short name : Intel® 300 Series Chipset Family LPC Controller - A305

Name : Intel® 300 Series Chipset Family LPC Controller - A305

Manufacturer : INTEL

Service : msisadrv

-----------------------------------------------------

Short name : Intel® 300 Series Chipset Family SATA AHCI Controller

Name : Intel® 300 Series Chipset Family SATA AHCI Controller

Manufacturer : Intel Corporation

Service : iaStorAC

-----------------------------------------------------

Corsair devices

-----------------------------------------------------

Device name : Corsair Lighting Node PRO 15F00117C62025AF40C0385AC71B00F5

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller ? Root Hub ? Port 13 ? USB2.0 Hub ? Port 1

USB VID : 0x1b1c

USB PID : 0xc0b

Hub driver : Standard, USB 3.0

Device supports USB 3.0 :

Device support flags :

Port protocol support :

-----------------------------------------------------

Keyboard layouts

-----------------------------------------------------

Language ID : 0x1033

Layout ID : 0x1033

Name : English

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It sounds like it may have gotten "stuck" in firmware update mode?? what happens if you disconnect and then reconnect the cooler's USB while the system is running?

 

If disconnect it from the motherboard's usb port while running, the h150i Platinum(:question:) goes away from the "Remove Hardware and Eject Media" on the system tray. No changes whatsoever from iCUE itself...

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