mrosenbu Posted August 22, 2018 Share Posted August 22, 2018 Hi all - I just built a new 8700k rig, with HD120's, an H150i pro and LED strips, and while iCUE is working, I'm getting this error on startup every single time. Thoughts on the cause? Thanks y'all Matt Link to comment Share on other sites More sharing options...
David A. Lessna Posted August 29, 2018 Share Posted August 29, 2018 I'm getting the same thing. But, it's every time the computer shuts down or reboots. If you check the time on that error you posted, I'd guess that's what you're seeing, too (your error time is around 8 at night). Here's mine from when I just rebooted my computer: Source Corsair.Service Summary Stopped working Date 8/28/2018 5:03 PM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: Corsair.Service.exe Problem Signature 02: 3.6.0.19 Problem Signature 03: 5b604ab5 Problem Signature 04: System.Management Problem Signature 05: 4.7.3056.0 Problem Signature 06: 5a8e5a11 Problem Signature 07: 8a Problem Signature 08: 51 Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: b1f0 Additional Information 4: b1f0b380dbcd74b72a4df4e63607c2ae Extra information about the problem Bucket ID: 61e66d65c33dcdf2d3e2e242bf44509c (1432956407761883292) Link to comment Share on other sites More sharing options...
DevBiker Posted August 29, 2018 Share Posted August 29, 2018 Take a look at the solution on this thread: http://forum.corsair.com/v3/showthread.php?t=180555 Link to comment Share on other sites More sharing options...
David A. Lessna Posted August 29, 2018 Share Posted August 29, 2018 I had no trouble installing iCUE. But, I took a look at the registry entry noted in that thread. Mine's already set to 1. I'm assuming Corsair.Service just isn't shutting down properly at system shutdown (it runs normally before then). Link to comment Share on other sites More sharing options...
mamoel Posted September 2, 2018 Share Posted September 2, 2018 I have exact the same problem. It happens everytime I shutdown WIN10: Beschreibung Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Corsair\Corsair Utility Engine\Corsair.Service.exe Problemsignatur Problemereignisame: CLR20r3 Problemsignatur 01: Corsair.Service.exe Problemsignatur 02: 3.6.0.19 Problemsignatur 03: 5b604ab5 Problemsignatur 04: System.Management Problemsignatur 05: 4.7.3056.0 Problemsignatur 06: 5a8e5a11 Problemsignatur 07: 8a Problemsignatur 08: 51 Problemsignatur 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX Betriebsystemversion: 10.0.17134.2.0.0.256.48 Gebietsschema-ID: 1031 Zusatzinformation 1: 2beb Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Zusatzinformation 3: b1f0 Zusatzinformation 4: b1f0b380dbcd74b72a4df4e63607c2ae Link to comment Share on other sites More sharing options...
DevBiker Posted September 2, 2018 Share Posted September 2, 2018 There will be another event at the same time as the one that you posted. It'll have a stack trace. Can you post that, please? Link to comment Share on other sites More sharing options...
Crashmoto Posted September 3, 2018 Share Posted September 3, 2018 Exactly the same problem Описание Неправильный путь приложения: C:\Program Files (x86)\Corsair\Corsair Utility Engine\Corsair.Service.exe Сигнатура проблемы Имя проблемного события: CLR20r3 Сигнатура проблемы 01: Corsair.Service.exe Сигнатура проблемы 02: 3.6.0.19 Сигнатура проблемы 03: 5b604ab5 Сигнатура проблемы 04: System.Management Сигнатура проблемы 05: 4.7.3056.0 Сигнатура проблемы 06: 5a8e5a11 Сигнатура проблемы 07: 8a Сигнатура проблемы 08: 51 Сигнатура проблемы 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX Версия ОС: 10.0.17134.2.0.0.256.48 Код языка: 1049 Дополнительные сведения 1: 2beb Дополнительные сведения 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Дополнительные сведения 3: b1f0 Дополнительные сведения 4: b1f0b380dbcd74b72a4df4e63607c2ae Дополнительные сведения о проблеме ИД контейнера: 61e66d65c33dcdf2d3e2e242bf44509c (1432956407761883292) Link to comment Share on other sites More sharing options...
mamoel Posted September 3, 2018 Share Posted September 3, 2018 There will be another event at the same time as the one that you posted. It'll have a stack trace. Can you post that, please? I'm not sure where to look for this event. In the event log I can only find the typical DCOM 10016 events. Link to comment Share on other sites More sharing options...
DevBiker Posted September 3, 2018 Share Posted September 3, 2018 I'm not sure where to look for this event. In the event log I can only find the typical DCOM 10016 events. The source should be .NET Runtime and it'll be either right before or right after the application crash event. Link to comment Share on other sites More sharing options...
mamoel Posted September 3, 2018 Share Posted September 3, 2018 The source should be .NET Runtime and it'll be either right before or right after the application crash event. Sorry, but I can't find a .NET runtime event. Those are screenshot from the reliability monitor, event log (application) and eventlog (system): https://imgur.com/a/3HkFI1N The problem occured around 22:10. Link to comment Share on other sites More sharing options...
DevBiker Posted September 3, 2018 Share Posted September 3, 2018 Interesting ... it should have an entry from the .NET Runtime. Can you export your log files and link them here? Link to comment Share on other sites More sharing options...
mamoel Posted September 3, 2018 Share Posted September 3, 2018 https://drive.google.com/open?id=1-xYYkWpwL-_zfEkFh8cx4iv2H6A1yjVW Link to comment Share on other sites More sharing options...
DevBiker Posted September 3, 2018 Share Posted September 3, 2018 No Service Error Log. :-( Can you look in %ProgramData%\Corsair\CUE\Service Logs and see if there is a Service_Error log file in there? Link to comment Share on other sites More sharing options...
mamoel Posted September 3, 2018 Share Posted September 3, 2018 No Service Error Log. :-( Can you look in %ProgramData%\Corsair\CUE\Service Logs and see if there is a Service_Error log file in there? There is no service error log in this directory. There are only the Service_Trace.log files. I even rebooted my system to force a new entry in the reliability monitor. But there's still no error log file created in the given directory. Link to comment Share on other sites More sharing options...
David A. Lessna Posted September 3, 2018 Share Posted September 3, 2018 Same thing as mamoel: still getting the Corsair.Service "Stopped Working" error every time Windows 10 shuts down, no .NET stuff stopping around the same time anywhere that I can find (Event Viewer or Reliability Monitor), and no Service_Error logs in %ProgramData%\Corsair\CUE\Service Logs. Just Service_Trace.log files. EDIT: If it makes any difference, my Corsair hardware consists of a K65 RGB Rapid Fire keyboard and an M65 Pro RGB mouse. I only fire up iCue (version 3.6.109, but it was happening with the previous version) once in a blue moon (i.e., it's almost never running). Link to comment Share on other sites More sharing options...
DevBiker Posted September 4, 2018 Share Posted September 4, 2018 Same thing as mamoel: still getting the Corsair.Service "Stopped Working" error every time Windows 10 shuts down, no .NET stuff stopping around the same time anywhere that I can find (Event Viewer or Reliability Monitor), and no Service_Error logs in %ProgramData%\Corsair\CUE\Service Logs. Just Service_Trace.log files. EDIT: If it makes any difference, my Corsair hardware consists of a K65 RGB Rapid Fire keyboard and an M65 Pro RGB mouse. I only fire up iCue (version 3.6.109, but it was happening with the previous version) once in a blue moon (i.e., it's almost never running). Do you get the same message pointing to System.Management? Link to comment Share on other sites More sharing options...
mamoel Posted September 4, 2018 Share Posted September 4, 2018 Do you get the same message pointing to System.Management? According to Post#2: yes Link to comment Share on other sites More sharing options...
DevBiker Posted September 4, 2018 Share Posted September 4, 2018 Unfortunately, without a stack trace or a log entry, it'll be tough to narrow this down. :( What we can tell, with certainty, is that it's related to WMI (System.Management.dll). Link to comment Share on other sites More sharing options...
Crashmoto Posted September 4, 2018 Share Posted September 4, 2018 %ProgramData%\Corsair\CUE\Service Logs https://drive.google.com/open?id=1EK8mrvJkKX1rFZy86f0QrbSSkijo5sbd Link to comment Share on other sites More sharing options...
DevBiker Posted September 5, 2018 Share Posted September 5, 2018 %ProgramData%\Corsair\CUE\Service Logs https://drive.google.com/open?id=1EK8mrvJkKX1rFZy86f0QrbSSkijo5sbd The only errors that I see in yours are for reading the cooler ... but they typically handle that pretty well. Are you, perchance, using any other tools that also read from the cooler? HWInfo? EVGA Precision XOC also has had issues, historically, with it's RGB Sync feature. Link to comment Share on other sites More sharing options...
Crashmoto Posted September 5, 2018 Share Posted September 5, 2018 There are no these programs, but there is AIDA64 and in autoload AL Suite 3. Link to comment Share on other sites More sharing options...
mamoel Posted September 10, 2018 Share Posted September 10, 2018 I opened an official ticket at Corsair's support portal. Link to comment Share on other sites More sharing options...
TheDakk Posted December 5, 2018 Share Posted December 5, 2018 This issue is still occurring, I'm getting it as well.. any updates? Fault bucket 1853767624200982234, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: Corsair.Service.exe P2: 3.10.0.20 P3: 5bf6bb9c P4: System.Management P5: 4.7.3056.0 P6: 5a8e5a11 P7: 8a P8: 51 P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FDA.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Corsair.Service._2b87ffb16956c4c28d06b351ed546fa5deed9f_4c2c62d7_0a303e03 Analysis symbol: Rechecking for solution: 0 Report Id: ca6dab79-cbf2-4a35-9369-7963ac630a88 Report Status: 268435552 Hashed bucket: 02064532621090b8b9b9e7d5209e8eda Cab Guid: 0 The only other tool monitoring tool I have running is MSI Afterburner to overclock my video card. Link to comment Share on other sites More sharing options...
mamoel Posted December 6, 2018 Share Posted December 6, 2018 Sadly I have to say, that Corsair's support is very friendly, but not the most helpful in the world :sigh!: After every iCUE update I get asked, if the problems are solved now: -Update- Support:"Better now?" Me:"No. Same error." -Update- Support:"Better now?" Me:"No. Same error." -Update- Support:"Better now?" Me:"No. Same error." ... Link to comment Share on other sites More sharing options...
1ntel Posted December 7, 2018 Share Posted December 7, 2018 This error actually still happens for me. There was one version of Corsair Link where it didn't happen. Does this not happen for you @DevBiker? Link to comment Share on other sites More sharing options...
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