Erica647 Posted February 24, 2011 Share Posted February 24, 2011 I'm having an issue with the SP 2500 speaker system... they work but the display on the control pod just stays blank now no matter what. Anyone seen this or have any ideas? Thanks! Link to comment Share on other sites More sharing options...
Wired Posted February 24, 2011 Share Posted February 24, 2011 Sounds like it needs to be replaced. Use the RMA link on the left and they'll sort it out. I'd assume since it's modular that the control pod can be replaced by itself. Link to comment Share on other sites More sharing options...
Erica647 Posted February 24, 2011 Author Share Posted February 24, 2011 Sounds like it needs to be replaced. Use the RMA link on the left and they'll sort it out. I'd assume since it's modular that the control pod can be replaced by itself. Thanks for the response! I did as you suggest but noticed that this item is not listed in the part number field of the form. I ended up just having to select a random item to submit this but you might want to pass this along to the web folks. Link to comment Share on other sites More sharing options...
Yellowbeard Posted February 24, 2011 Share Posted February 24, 2011 Thanks for the response! I did as you suggest but noticed that this item is not listed in the part number field of the form. I ended up just having to select a random item to submit this but you might want to pass this along to the web folks. We're working on it. Also, please post your case # here so that we can follow up please. Link to comment Share on other sites More sharing options...
Erica647 Posted February 25, 2011 Author Share Posted February 25, 2011 We're working on it. Also, please post your case # here so that we can follow up please. Still waiting for a response but I will be happy to post the case # when someone gets back to me. Edit: Case number is 1925637 Link to comment Share on other sites More sharing options...
bgamblin Posted February 26, 2011 Share Posted February 26, 2011 :( I am having the same problem w/ the tft screen on the remote.It is staying lit up white when I turn the speakers on. Randomly it'll go back to normal if i turn them off for a while and then back on. But the tft "white out" is happening more often now. :( Link to comment Share on other sites More sharing options...
Erica647 Posted February 26, 2011 Author Share Posted February 26, 2011 :( I am having the same problem w/ the tft screen on the remote.It is staying lit up white when I turn the speakers on. Randomly it'll go back to normal if i turn them off for a while and then back on. But the tft "white out" is happening more often now. :( Mine never seems to go back to normal although I leave them off mainly only at night. I'll be sure to keep this thread updated as I move through the RMA process. Link to comment Share on other sites More sharing options...
bgamblin Posted March 1, 2011 Share Posted March 1, 2011 Thanks Erica. It's good to know I'm not the only person having issues w/ this. Link to comment Share on other sites More sharing options...
Unravel Posted March 4, 2011 Share Posted March 4, 2011 I have the same issue it's a shame because I really like the speakers. Not to mention this just started today and only after roughly a month (funny I ordered it on 02/04/11) of owning the speakers. Well RMA time I guess. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 4, 2011 Corsair Employee Share Posted March 4, 2011 If you are having any issues with the actual Pod and need to have it replaced please email us at Ramguy@corsairmemory.com so you can be assisted if you haven't been already. Link to comment Share on other sites More sharing options...
Erica647 Posted March 9, 2011 Author Share Posted March 9, 2011 The replacement I received recently seems to be working great and Corsair makes the RMA process pretty painless... let them help you! :) Link to comment Share on other sites More sharing options...
onisahkku Posted March 22, 2011 Share Posted March 22, 2011 I've the same problem since today. When I'm turning ON my SP2500, I've just a white screen, I can modify volume and subwoofer, but impossible to see what I do on the pod. Contacted the mail just a post up, waiting for response... Link to comment Share on other sites More sharing options...
onisahkku Posted March 25, 2011 Share Posted March 25, 2011 No response since I sent my mail... Is it normal ? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 28, 2011 Corsair Employee Share Posted March 28, 2011 No response since I sent my mail... Is it normal ? Was it sent to ramguy@corsair.com? Link to comment Share on other sites More sharing options...
onisahkku Posted March 28, 2011 Share Posted March 28, 2011 I had a response a few minutes after sending this message on the forum. For now, i'm waiting to know if i have to send my "wsod" pod to receive a fully functionally one. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 29, 2011 Corsair Employee Share Posted March 29, 2011 I think they should give you details once you contact Ramguy@corsairmemory.com with your contact information and shipping details. =) Link to comment Share on other sites More sharing options...
Unravel Posted April 8, 2011 Share Posted April 8, 2011 hmmm well replacement pod went out :/ guess another RMA Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 8, 2011 Corsair Employee Share Posted April 8, 2011 hmmm well replacement pod went out :/ guess another RMA Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and give them your previous case or RMA number. They should be able to help you get this resolved ASAP. Link to comment Share on other sites More sharing options...
thechris2233 Posted April 17, 2011 Share Posted April 17, 2011 I'm having same issue. Wonder if it's a QC issue? Seems fairly common. Case# 2007148. Still got 1 day to decide on whether or not I can send these back to retailer. I really can't stand 3 week turnarounds. Guess support's response (or lack of) in the next 12 hours will determine whether or not I go with something else. Link to comment Share on other sites More sharing options...
Wired Posted April 17, 2011 Share Posted April 17, 2011 It's a weekend, so they won't even be in the office for another 20 hours. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 18, 2011 Corsair Employee Share Posted April 18, 2011 I'm having same issue. Wonder if it's a QC issue? Seems fairly common. Case# 2007148. Still got 1 day to decide on whether or not I can send these back to retailer. I really can't stand 3 week turnarounds. Guess support's response (or lack of) in the next 12 hours will determine whether or not I go with something else. Contact our customer service with the information provided above, they should be able to set up a replacement for just the pod, rather than the entire set of speakers. Link to comment Share on other sites More sharing options...
thechris2233 Posted April 18, 2011 Share Posted April 18, 2011 Contact our customer service with the information provided above, they should be able to set up a replacement for just the pod, rather than the entire set of speakers. E-mailed the RMASERVICE and got back response pretty quick. Supposed to take 24 hours to process. Thanks for help! Link to comment Share on other sites More sharing options...
holyhyperion Posted April 19, 2011 Share Posted April 19, 2011 I am now having the same issue with my SP2500 control pod. I just submitted an RMA request about 15 minutes ago. I have about 10 days left before my Amazon return option closes. How painless is Corsair's RMA service? Should I just return and get a new one from Amazon or should I just wait for Corsair to RMA me a new control pod? Do I have to send my old control pod in? Thanks. Link to comment Share on other sites More sharing options...
onisahkku Posted May 10, 2011 Share Posted May 10, 2011 Same problem again. I have a white screen on my second pod(just 1 month after receiving it with a RMA request). You ask me to return the defaillant pod to you(carlos pascual), but I think I will NOT send a pod by month. I've just to send another request. I don't want this SP2500 anymore. 400$... Disgusted... Update the firmware and stop sending the same pod each time please >_< Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 11, 2011 Corsair Employee Share Posted May 11, 2011 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and let them know a replacement pod has failed, they will get you another replacement sent out ASAP! Link to comment Share on other sites More sharing options...
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