Neck Posted November 7, 2011 Share Posted November 7, 2011 Hey everyone, I'm having trouble with a faulty front panel USB socket on my brand new 400R case. One of the socket (the right one when facing the case) completely hang windows for a while when an external HDD (1TB) is plugged in. After a long time, windows eventually end up saying the drive need to be formated before use. However if I plug the same HDD on the left socket, it is immediately recognized and works perfectly. I also tried another 2 socket thing (something similar) in the same motherboard plug and both socket worked perfectly, so I don't think the motherboard's at fault. Anything I can try to fix it, or any way to get it replaced? (if possible without sending the entire case back, not really looking forward to unscrew everything :sigh!:). Thanks for your time! :biggrin: Link to comment Share on other sites More sharing options...
Zopi Posted November 8, 2011 Share Posted November 8, 2011 Hey everyone, I have exactly the same problem as neck. Does anyone have a solution ? Thank you for your answers. Link to comment Share on other sites More sharing options...
Neck Posted November 8, 2011 Author Share Posted November 8, 2011 Hey Zopi, Since it seems like a faulty component I've sent a RMA today, I'll let you know of the outcome. Dealt with Corsair support for a SSD before and they're good :biggrin: Link to comment Share on other sites More sharing options...
Zopi Posted November 8, 2011 Share Posted November 8, 2011 Hi Neck, I did the same thing, I sent an RMA, Just before seeing your answer. Now I will wait ... :winking: Link to comment Share on other sites More sharing options...
Neck Posted November 9, 2011 Author Share Posted November 9, 2011 (no reply from corsair yet) After some poking around I believe I have the same problem as this guy, just a lesser version. What's been bugging so far: - the hanging as explained above. - if usb3 front panel is connected to MB, sometime comp will briefly start, shut and start again. - if front panel audio is connected to my audio card (asus xonar D1, brand new), I couldn't install drivers and the system hang on shutdown similar to what happen with usb drive. Works perfectly once front panel has been disconnected. Haven't tried the firewire port, but it seems like anything right of the first usb socket is messed up. :sigh!: I'll say I'm just glade it didn't fry my comp! :p Link to comment Share on other sites More sharing options...
Zopi Posted November 9, 2011 Share Posted November 9, 2011 Neck, have you seen this topic ? Link to comment Share on other sites More sharing options...
Neck Posted November 11, 2011 Author Share Posted November 11, 2011 (still no reply =( ) And yes, I did, but my usb socket is perfectly fine from what I can tell, nothing looks broke or so. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 12, 2011 Corsair Employee Share Posted November 12, 2011 Do you have the case #? Let me know what it is and I will look into it. Link to comment Share on other sites More sharing options...
Neck Posted November 12, 2011 Author Share Posted November 12, 2011 Sadly I forgot to write it down... I was convinced I'd get a summary email *facepalms*. I did however mention this thread, more exactly post id 540038 in my message, RMA was sent on 8th November. Had another RMA previously (#2262361) under the same email. Link to comment Share on other sites More sharing options...
Toasted Posted November 12, 2011 Share Posted November 12, 2011 Call Corsair Customer Support. Tell them that you did not write your case # down. Link to comment Share on other sites More sharing options...
Zopi Posted November 12, 2011 Share Posted November 12, 2011 Hello! Yes, Case #2394073 Corsair Technical Support has sent me a message regarding Case #2394073, just to know which case am i referring to? I answered yesterday... Link to comment Share on other sites More sharing options...
Neck Posted November 15, 2011 Author Share Posted November 15, 2011 Since I suspect my previous RMA request got lost somewhere in oblivion I've created another. RMA #2403312. Got confirmation email this time. Edit: both my RMA got answered today... ah well sorted it at least. Edit2: got the replacement panel. Fixes issues completely. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 21, 2011 Corsair Employee Share Posted November 21, 2011 Glad to hear that it has been sorted out. Link to comment Share on other sites More sharing options...
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