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Old 02-07-2017, 10:53 AM
BobACanOfKoosh BobACanOfKoosh is offline
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Default Corsair Tickets

I don't really know where to but this thread, but it has to do with the website itself. I created a return for my broken m65, a beast of a mouse btw, but I'm not allowed to check the status or comments of the ticket. I can write and change the description, but whenever I press the name of it, which would normally view the status and comments on it, it instead goes to a website called sales force. It says "Your Salesforce edition or user license isn't supported yet." It has a blue background and has a link to go to the official home page or Salesforce. It should be noted that this only happens on mobile devices, like my android phone and iPad. I can access the comments normally on my computer, but it's a nuisance to do so when I'm at school.
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Old 02-08-2017, 07:19 AM
Toasted Toasted is offline
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Using the browser on your mobile device, Request the desktop site instead.
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Old 02-08-2017, 05:27 PM
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Technobeard Technobeard is offline
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To be clear - clicking on the request full page is different from requesting the desktop site.

It's a known issue that the ticket system isn't mobile friendly. It's being worked on.
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Old 02-10-2017, 11:15 PM
Dark Knight Dark Knight is offline
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Even if you request the desktop site you get the same message. I encountered the same issue as well.
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Old 02-11-2017, 05:34 AM
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Wired Wired is offline
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Quote:
Originally Posted by Dark Knight View Post
Even if you request the desktop site you get the same message. I encountered the same issue as well.
How did you request the desktop site? Which browser / phone OS?
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Old 02-12-2017, 06:45 PM
Dark Knight Dark Knight is offline
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Quote:
Originally Posted by Wired View Post
How did you request the desktop site? Which browser / phone OS?
I requested the site through the browser options/agent options. Tried on multiple Android devices and I see the same issue. Android Lollipop and above devices.
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