Samfun Posted April 29, 2017 Share Posted April 29, 2017 Ok so lately I've been opening CUE to find that profiles are gone. I have a main system of pressing F8 to switch through main profiles and choosers (Like Lewis Gerschwitz' Overwatch hero picker) and some just aren't there or some spots on the choosers are not doing anything, and when I check it, it says the direct profile selection is going to 'Unknown Profile' and I look in folders and certain profiles are gone and all the profiles are in a different order then when I turned off my computer. (Take Overwatch's Reaper profile for example) This profile disappeared today and I always have to reinstall them and change the mouse settings, keyboard actions, and other nitpicky settings everyday. If anyone knows how to prevent this please let me know. Also I have the latest version of CUE and have a k70 lux rgb (cherry mx brown switches if that matters). Thank You! UPDATE: So like quick update, I went out of town for a day and came back to see that CUE had erased all my folders, half my profiles, and mixed up all the profiles left. Fixing these and getting everything back in order is a days worth of time that I don't have. This is REALLY annoying and making me regret choosing a Corsair keyboard. Link to comment Share on other sites More sharing options...
Genma Saotome Posted April 29, 2017 Share Posted April 29, 2017 Am experiencing the same thing, started yesterday. The profiles are present but will not import. Link to comment Share on other sites More sharing options...
Toasted Posted April 30, 2017 Share Posted April 30, 2017 Unfortunately, missing profiles/folders/profiles out of order is a known issue, if i recall correctly, there isn't a repeatable process to reproduce the issue which is probably why it is taking longer than expected for a fix. For now, you will want to recreate your profiles and backup the CUE folder in case the issue does reappear. The CUE folder can be found in %appdata\Corsair. Link to comment Share on other sites More sharing options...
kiefac Posted May 1, 2017 Share Posted May 1, 2017 Unfortunately, missing profiles/folders/profiles out of order is a known issue, if i recall correctly, there isn't a repeatable process to reproduce the issue which is probably why it is taking longer than expected for a fix. For now, you will want to recreate your profiles and backup the CUE folder in case the issue does reappear. The CUE folder can be found in %appdata\Corsair. Well, that's a bit annoying. It seems like every few restarts of my PC, CUE will just delete the profile I have. Especially annoying when the statics of the old profile show up for a second and then CUE comes in and just turns them all off because it loads the default profile. Link to comment Share on other sites More sharing options...
Zardoz66 Posted May 1, 2017 Share Posted May 1, 2017 question for you guys. do you switch between non-advanced and advanced mode sometimes? Link to comment Share on other sites More sharing options...
Samfun Posted May 3, 2017 Author Share Posted May 3, 2017 question for you guys. do you switch between non-advanced and advanced mode sometimes? Nope, I havent since the first day I've had this keyboard Link to comment Share on other sites More sharing options...
VCVC Posted May 4, 2017 Share Posted May 4, 2017 Just restarted my pc only to find most of my profiles just disappeared... If this is a known issue why corsair are not warning their customers to backup the profiles? Link to comment Share on other sites More sharing options...
Comet 1626864951 Posted May 6, 2017 Share Posted May 6, 2017 Same thing happened to me. I always backup my data, and restoring it worked. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted May 9, 2017 Corsair Employee Share Posted May 9, 2017 If this happens again, go to the %appdata% folder and send me the CUE logs. I'll have our devs review it. Link to comment Share on other sites More sharing options...
QuiKS1lv3R Posted October 2, 2017 Share Posted October 2, 2017 I have just booted my PC and all of my profiles have gone and currently my keyboard, mouse and mouse pad are all in rainbow spiral mode which I've never used :/ I have just PM'd James my logs Link to comment Share on other sites More sharing options...
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