magicoi Posted December 13, 2013 Share Posted December 13, 2013 Morning all! Had my headset for just over 6 months and with the exception of having to discharge and then recharge due to the permanent blue light issue all has been great. Until now. Turned PC on, push power button on headphones and get the flash of blue light to indicate power then nothing. When powered up i believe the blue indicator will blink every 2 seconds or so. Mine does not. The only time it lights up is when pressing the power button. Power indicator whilst charge cable is in is green. I've tried 2 different cables. Re-paired device with USB stick Re-installed driver software The headset is showing up in sound options, but it just doesn't want to stay powered on. Assume this is an RMA job. Bit annoying really as with Christmas post this could take some time and be expensive for me. running windows 8.1. & tried beta drivers May i have your thoughts and suggestions! Thanks Link to comment Share on other sites More sharing options...
sandstorm1 Posted December 13, 2013 Share Posted December 13, 2013 possible to try it on another computer? if you can and it is still doing the same thing then i would have to say rma it. you may be able to get a advanced rma where they ship you another headset then you ship yours back. Link to comment Share on other sites More sharing options...
magicoi Posted December 13, 2013 Author Share Posted December 13, 2013 Ill try it in another PC which runs 7 pro this evening and report back. Never had to do an RMA so hope if required it goes well! Thanks for your reply Link to comment Share on other sites More sharing options...
magicoi Posted December 13, 2013 Author Share Posted December 13, 2013 Tried in a different machine. The headset lights up as before, gives a slight hiss then no sound, same as before. No blinking light on headset etc. Ill put in an RMA and hope they do an advanced one as suggested. bugger. Link to comment Share on other sites More sharing options...
sandstorm1 Posted December 14, 2013 Share Posted December 14, 2013 advanced would mean they charge a credit card for the price of the headset and refund it when they receive the broken one back. as said i have no idea if they still do this.. a person from corsair should be able to let you know for sure. Link to comment Share on other sites More sharing options...
wytnyt Posted December 14, 2013 Share Posted December 14, 2013 advanced would mean they charge a credit card for the price of the headset and refund it when they receive the broken one back. as said i have no idea if they still do this.. a person from corsair should be able to let you know for sure. no,they dont charge your credit card until AFTER the return period has lapsed without receiving the defective item,which is usually 30 days... Link to comment Share on other sites More sharing options...
magicoi Posted December 16, 2013 Author Share Posted December 16, 2013 Well I haven't received any response to my RMA ticket as yet, just acknowledgement and a quote of a response within 1 business day. Quite disappointing so I guess i have no change of anything before Christmas now. Link to comment Share on other sites More sharing options...
sandstorm1 Posted December 17, 2013 Share Posted December 17, 2013 I know how you feel. mine was shipped only to have it returned to corsair for some stupid reason and now I have to wait even longer to get them back. Link to comment Share on other sites More sharing options...
Toasted Posted December 17, 2013 Share Posted December 17, 2013 @magicoi Post your ticket# here. Link to comment Share on other sites More sharing options...
magicoi Posted December 17, 2013 Author Share Posted December 17, 2013 # 6314145 I'd love an advanced RMA so I can have working headphones over Christmas! Thanks Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 17, 2013 Administrators Share Posted December 17, 2013 If you'd like an express RMA, please call customer service: http://www.corsair.com/us/company/contact/ (free call outside of the USA if you use Skype) Link to comment Share on other sites More sharing options...
magicoi Posted December 17, 2013 Author Share Posted December 17, 2013 I'm in the UK!!!!! Are you telling me i have to contact the USA to arrange to RMA ship my broken headphones from England!? Please tell me this is some kind of mistake / Christmas joke!!!!:eek: I would love an advanced RMA but inst there somewhere i England this can be arranged with? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 17, 2013 Administrators Share Posted December 17, 2013 I'm sorry but our support is located in the USA, and we don't have an RMA depot in the UK. You selected a standard RMA for your ticket. You'd either need to call customer service to have it upgraded, or you can create a new ticket and select Express RMA. Link to comment Share on other sites More sharing options...
magicoi Posted December 17, 2013 Author Share Posted December 17, 2013 Okay. Thanks for the response. Ill call them now and update this thread once done. Cheers. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 17, 2013 Administrators Share Posted December 17, 2013 Okay. Thanks for the response. Ill call them now and update this thread once done. Cheers.FYI we're not open for another hour. Hours of operation are at the top of the forum. M-F, 7:30 AM to 5:30 PM (Pacific Standard Time). Link to comment Share on other sites More sharing options...
magicoi Posted December 17, 2013 Author Share Posted December 17, 2013 Advanced RMA put through and approved. So I assume I will be sent a new set of headphones straight away and once received I post my faulty set. Does a new set come from the US or is that from a geographically more local Corsair hub?? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 17, 2013 Administrators Share Posted December 17, 2013 The EU depot is located in the Netherlands. Link to comment Share on other sites More sharing options...
magicoi Posted December 17, 2013 Author Share Posted December 17, 2013 Alright, I have a chance for Christmas lol! Thanks for your help Technobeard! :sunglasse Link to comment Share on other sites More sharing options...
magicoi Posted December 20, 2013 Author Share Posted December 20, 2013 RMA ref: 6317370 n Tuesday 17th I received an email to confirm the express RMA had been processed and I paid the $50 holding charge. The email said RMA processed and will be shipped within 1 business day and that I would receive a shipping confirmation email. To date, I have received nothing further. My headphones are not working and im left unable to play games, listen to music etc etc. I had thought this was getting sorted noting Technobeards involvement but I guess customer service has fallen over with Christmas now 5 days away. Can anything be done to resolve this? :stickpoke Link to comment Share on other sites More sharing options...
Toasted Posted December 21, 2013 Share Posted December 21, 2013 Corsair are closed on the Weekends. You'll need to wait until Monday. Link to comment Share on other sites More sharing options...
magicoi Posted December 21, 2013 Author Share Posted December 21, 2013 Lol! Monday - Friday is not the weekend! They have had a full working week and ive not heard a dicky bird! Link to comment Share on other sites More sharing options...
magicoi Posted December 24, 2013 Author Share Posted December 24, 2013 RMA shipping email received yesterday and today a shiny new pair of Vengeance 2100 headphones have arrived! Despite my initial gripes, the process hasn't been too bad, a bit more communication would have been appreciated. Thanks Corsair! Link to comment Share on other sites More sharing options...
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