The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 5 votes, 4.20 average. Display Modes
  #1  
Old 10-05-2015, 03:45 PM
Corsair Chris Corsair Chris is offline
Corsair Employee
 
Join Date: Mar 2014
Posts: 381
POST ID # = 812376
Corsair Chris Reputation: 10
Default PSA: VOID Wireless in Bootloader Mode and How to Recover it

Hi everyone,

After doing an investigation we have found out that what may be causing VOID Wireless to go into bootloader mode when charging. When plugging VOID wireless in for charging, while holding onto any button - the headset will go into bootloader mode (thanks @Nicklez for identifying this). Please refrain from pressing any buttons while plugging the headset in. be careful with finger placement when plugging headset in! If any button is press and held while inserting the USB cable in, your headset will be in bootloader mode!!!!

As of now, bootloader mode will not have any indication if it is in this mode except it will not appear to power on, generate audio, or have the lights turn on. In other words, it'll look like the headset has stopped working. Bootloader mode is implemented as a fail safe, so that headset can still be recovered in case of "bricking" or a bad firmware update, etc.

Our next steps to how we're dealing with bootloader mode... we're looking into having a visual indicator if the headset is in bootloader mode so that users will be able to identify what's going on with their headsets right away. We are also looking into different sequences to enter bootloader mode. (So instead of pressing the mute button and plugging it in, users have to press multiple buttons and plug it in). We're also exploring the idea of having bootloader mode only available when plugged in via USB.

Here are the instructions how to recover VOID from bootloader mode:

You will need to have CUE 1.11.85 or newer. You can find the newest version of CUE at corsair.com/download
  1. Open up CUE
  2. Go to SETTING
  3. Under SETTING, find and click "DEVICE"
  4. Under this screen you will see VOID WIRELESS. Click "Update firmware"
  5. Select "Force update from the server" option, and proceed with update
  6. Connect headset when prompted in CUE.
  7. Let it update.


    Once the firmware has been updated you will need to put your headset and dongle in pairing mode.
For the headset: make sure the headset is turned off, once it is off press and hold the power button until the InfoMic flashes green and red. Please use this video as reference:

For the dongle: you will need to insert a paperclip into the hole under the LED. Press and hold until the LED flashes rapidly. Please use this video as reference:

After the two devices pair, the LED on the dongle will be solid white.
Attached Images
File Type: png CUE_Setting.png (391.2 KB, 29661 views)
File Type: png CUE_Device.png (316.9 KB, 29171 views)
File Type: png CUE_UpdateFW.png (17.4 KB, 29336 views)
File Type: png CUE_ConnectHeadset.png (54.2 KB, 28820 views)
File Type: png CUE_ForceUpdateFW.png (57.5 KB, 29131 views)
File Type: png CUE_UpdateStatus.png (64.9 KB, 29057 views)
File Type: png CUE_Success.png (53.6 KB, 28926 views)

Last edited by Corsair Chris; 10-15-2015 at 07:54 PM.
Reply With Quote


  #2  
Old 10-07-2015, 08:48 PM
pedrojunkers pedrojunkers is offline
Registered User
pedrojunkers's PC Specs
 
Join Date: Oct 2015
Posts: 1
POST ID # = 812883
pedrojunkers Reputation: 10
Default

Hi Chris Today my Corsair VOID Wireless DOLBY 7.1 Gaminng headset carbon/Black stopped working. No power and won't turn on. The charging lights don't come on even after charging it over night. I think is bootloader mode? Can you help me please!!! Software version is 1.10.67 but I cant see the firmware version? status not conected!!!
Reply With Quote


  #3  
Old 10-09-2015, 05:44 PM
Corsair Chris Corsair Chris is offline
Corsair Employee
 
Join Date: Mar 2014
Posts: 381
POST ID # = 813278
Corsair Chris Reputation: 10
Default

Quote:
Originally Posted by pedrojunkers View Post
Hi Chris Today my Corsair VOID Wireless DOLBY 7.1 Gaminng headset carbon/Black stopped working. No power and won't turn on. The charging lights don't come on even after charging it over night. I think is bootloader mode? Can you help me please!!! Software version is 1.10.67 but I cant see the firmware version? status not conected!!!
Yep, that's bootloader mode. PM me with your email address and I'll send you instructions to fix it.
Reply With Quote


  #4  
Old 12-17-2016, 02:58 PM
tanothofficial tanothofficial is offline
Registered User
 
Join Date: Dec 2016
Posts: 1
POST ID # = 882856
tanothofficial Reputation: 10
Default

Hello i am having the same problem but i am not sure how to pm anyone on this? It is not updating either - it is recognizing it as an invalid device descriptor?

i have tried leaving the headset for 24 hours - it was only 42% battery when it wouldn't turn on again?

Please can you help me :(
Reply With Quote


  #5  
Old 07-02-2018, 12:24 AM
M0d3sty M0d3sty is offline
Registered User
 
Join Date: Jul 2018
Posts: 1
POST ID # = 961755
M0d3sty Reputation: 10
Default

How am I supposed to PM? I'm pretty sure my headset is in bootloader, but I can't pm anyone to get files, or figure out how to get my device to even power on
Reply With Quote


  #6  
Old 11-28-2016, 08:30 AM
Mr Static X Mr Static X is offline
Registered User
Mr Static X's PC Specs
 
Join Date: Nov 2016
Posts: 3
POST ID # = 880462
Mr Static X Reputation: 10
Default

Quote:
Originally Posted by pedrojunkers View Post
Hi Chris Today my Corsair VOID Wireless DOLBY 7.1 Gaminng headset carbon/Black stopped working. No power and won't turn on. The charging lights don't come on even after charging it over night. I think is bootloader mode? Can you help me please!!! Software version is 1.10.67 but I cant see the firmware version? status not conected!!!
Same problem here
Reply With Quote


  #7  
Old 10-08-2015, 02:36 PM
Watling Watling is offline
Registered User
 
Join Date: Oct 2015
Posts: 1
POST ID # = 813010
Watling Reputation: 10
Default

Quote:
Originally Posted by Corsair Chris View Post
Hi everyone,

After doing an investigation we have found out that what may be causing VOID Wireless to go into bootloader mode when charging. When plugging VOID wireless in for charging, while holding onto the mute button - the headset will go into bootloader mode (thanks @Nicklez for identifying this). Please refrain from pressing any buttons while plugging the headset in.

As of now, bootloader mode will not have any indication if it is in this mode except it will not appear to power on, generate audio, or have the lights turn on. In other words, it'll look like the headset has stopped working. Bootloader mode is implemented as a fail safe, so that headset can still be recovered in case of "bricking" or a bad firmware update, etc.

Currently there are two ways to recover the headset, let the battery fully drain (since it is in bootloader mode it will take roughly 2-3 days) or manually flashing the headset to the most recent firmware. In order to flash it, I request that you send me PM with your email and which color of the headset you have (yellow jacket or carbon/black) so that I can share the firmware file with you.

We understand that this an inconvenience which is why we're looking into different options to resolve this. For the next CUE update (v1.11x) users will be able to manually flashing the headset without having to have the firmware file.

Our next steps to how we're dealing with bootloader mode... we're looking into having a visual indicator if the headset is in bootloader mode so that users will be able to identify what's going on with their headsets right away. We are also looking into different sequences to enter bootloader mode. (So instead of pressing the mute button and plugging it in, users have to press multiple buttons and plug it in). We're also exploring the idea of having bootloader mode only available when plugged in via USB.

So, for all those who've read this thread... be careful with finger placement when plugging headset in! If mute button is press and held while inserting the USB cable in, your headset will be in bootloader mode!!!!

That is all.
Hi Chris it appears as though my headset has gone into bootloader mode, i will send you a PM
Reply With Quote


  #8  
Old 10-09-2015, 10:56 PM
Toxic505 Toxic505 is offline
Registered User
 
Join Date: Oct 2015
Posts: 6
POST ID # = 813303
Toxic505 Reputation: 10
Default

I am having the same issue Chris. I just bought the VOID yellowjacket a few days ago and now after charging all day while I am at work the VOID won't power up and is indicating no lights at all. & I loved it until this happened! But this is pretty irritating unfortunately. PM sent mate.

~Toxic
Reply With Quote


  #9  
Old 10-10-2015, 02:13 PM
Toxic505 Toxic505 is offline
Registered User
 
Join Date: Oct 2015
Posts: 6
POST ID # = 813369
Toxic505 Reputation: 10
Default

Can anyone PM me with the fix to the VOID Yellowjacket? I would really like to use my void today.

And Corsair, can y'all just make a tutorial post on how to flash the VOID without waiting a few days to here back from a Corsair rep.

Thanks

Last edited by Toxic505; 10-10-2015 at 02:37 PM.
Reply With Quote


  #10  
Old 10-14-2015, 01:38 AM
Adhoc Adhoc is offline
Registered User
 
Join Date: Oct 2015
Posts: 1
POST ID # = 813976
Adhoc Reputation: 10
Default

Hi

I think I'm experiencing this problem, but I'm not actually sure.
When connecting my headset to my pc, Win 10 complains about the device "descriptor" and device manager identifies the error as "error 43".

I tried connecting the headset to another Win 10 pc and got the same error.
Reply With Quote


  #11  
Old 10-14-2015, 05:15 AM
Tantoblade Tantoblade is offline
Registered User
Tantoblade's PC Specs
 
Join Date: Oct 2015
Posts: 4
POST ID # = 813984
Tantoblade Reputation: 10
Default

I have the same problem. You say flash the firmware, but how are you supposed to do that if you can't turn the device on in the first place?
As far as fails go this one is monumental, i can't believe i paid top price for a product that has an issue that can be fixed by "waiting 2-3 days". Not Happy and considering returning them.
Reply With Quote


  #12  
Old 10-14-2015, 05:20 PM
Corsair Chris Corsair Chris is offline
Corsair Employee
 
Join Date: Mar 2014
Posts: 381
POST ID # = 814156
Corsair Chris Reputation: 10
Default

Quote:
Originally Posted by Tantoblade View Post
I have the same problem. You say flash the firmware, but how are you supposed to do that if you can't turn the device on in the first place?
As far as fails go this one is monumental, i can't believe i paid top price for a product that has an issue that can be fixed by "waiting 2-3 days". Not Happy and considering returning them.
If the headset is in bootloader mode, it is powered on.

Last edited by Corsair Chris; 10-14-2015 at 05:24 PM.
Reply With Quote


  #13  
Old 05-07-2016, 01:17 AM
laptev2001 laptev2001 is offline
Registered User
 
Join Date: May 2016
Posts: 2
POST ID # = 850973
laptev2001 Reputation: 10
Default Void corsair yellow black technical difucaltys

Quote:
Originally Posted by Corsair Chris View Post
If the headset is in bootloader mode, it is powered on.
hello Chris i was playing when my headset died and now i cant turn it on, i read about bootloader, when i try to do the steps first when i try to turn on my headset there is no light and second it says that its not connected can you please help
Reply With Quote


  #14  
Old 05-07-2016, 01:59 AM
laptev2001 laptev2001 is offline
Registered User
 
Join Date: May 2016
Posts: 2
POST ID # = 850975
laptev2001 Reputation: 10
Default Void corsair yellow black technical difucaltys

Quote:
Originally Posted by Corsair Chris View Post
If the headset is in bootloader mode, it is powered on.
Hello Chris, when my headphones died while i was playing i couldnt turn them even when i pluged them in the usb, i have read alll about the boomloader, but when i do the steps i cant turn my headphones on and it says that they are not connected, can you please help.
Reply With Quote


  #15  
Old 05-07-2016, 10:06 PM
Kitten Kitten is offline
Registered User
Kitten's PC Specs
 
Join Date: May 2016
Location: Australia
Posts: 6
POST ID # = 851070
Kitten Reputation: 10
Default

Quote:
Originally Posted by laptev2001 View Post
Hello Chris, when my headphones died while i was playing i couldnt turn them even when i pluged them in the usb, i have read alll about the boomloader, but when i do the steps i cant turn my headphones on and it says that they are not connected, can you please help.
Exact same issue, please tell me if you get a fix!! :(
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:49 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.