arfgh Posted October 1, 2017 Share Posted October 1, 2017 I have read about this problem here before, and the problem happen to other users. When shutting down or reboot the systen, win8.1 enterprise x64, the system after closing all, hangs for over 20 or 30 seconds to allow the computer to shut down. The device that is producing that is the K95 RGB Platinum. An i noticed the problem just since the first usage. Now i use it with CUE updated to the last, and firmware updated to the last. Same thing happen !! please a solution. Link to comment Share on other sites More sharing options...
arfgh Posted October 2, 2017 Author Share Posted October 2, 2017 still waiting for support, or i will return the product. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 2, 2017 Corsair Employee Share Posted October 2, 2017 If CUE is closed already before shutting down, does the system still hang? Link to comment Share on other sites More sharing options...
arfgh Posted October 5, 2017 Author Share Posted October 5, 2017 yes, the system hang on each shut down and/or reboot. It happened with a Gigabyte mobo and now with Asus mobo. Link to comment Share on other sites More sharing options...
arfgh Posted October 6, 2017 Author Share Posted October 6, 2017 The hang time is about 50 seconds, so this is unacceptable ! Link to comment Share on other sites More sharing options...
krazykid Posted October 6, 2017 Share Posted October 6, 2017 It recognizes the keyboard as a bomb lol too op Link to comment Share on other sites More sharing options...
Toasted Posted October 7, 2017 Share Posted October 7, 2017 What motherboards did you test the keyboard on? Latest BIOS, USB chipset drivers, etc? Link to comment Share on other sites More sharing options...
arfgh Posted October 9, 2017 Author Share Posted October 9, 2017 yes. Both updated to their lastest bios version. Gigabyte GA-970A-D3 rev. 1.0 - 1.1 Asus TUF Sabertooth 990FX R3.0 The hang time is really so heavy and it is unbareable. Please a solution. Link to comment Share on other sites More sharing options...
Toasted Posted October 12, 2017 Share Posted October 12, 2017 Put the keyboard into BIOS mode and see whether the issue is still present. F1+Windows Lock key. When enabled, the scroll lock indicator will start flashing, to disable BIOS mode, use the same key combination. Have you submitted a support ticket with Corsair? If not, I would suggest you do so. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
arfgh Posted October 30, 2017 Author Share Posted October 30, 2017 the bios mode is the same, the system take all that time to allow the atx power supply to shut down. see the fact that in over 2 seconds when i click 'shutdown', the os is closed in over 2 seconds, and then to the all big wait time. In windows xp x64 the issues isnt happening, but of course CUE isnt installed there because it is no compatible. So it is clear, the software is the problem ! Corsair are you looking this ? What a shame, for the most expensive keyboard ! Link to comment Share on other sites More sharing options...
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