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  #1  
Old 04-17-2016, 08:58 AM
TacticalTimbo TacticalTimbo is offline
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Default K95 RGB not recognised at boot

3/5 boots, my K95 RGB isn't recognised properly by CUE; the lighting effects don't run, and the keyboard isn't available in CUE.
I have to either reconnect the keyboard, or restart in the hope it initializes correctly.
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  #2  
Old 04-19-2016, 09:20 AM
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You will want to make sure your BIOS, chipset drivers and Windows is up to date.

Please fillout your system specs.
http://forum.corsair.com/v3/profile.php?do=extra
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  #3  
Old 05-02-2016, 01:31 PM
TacticalTimbo TacticalTimbo is offline
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Sorry about the delay, been very busy.

All the drivers, firmwares, BIOS etc, are up-to-date. I've tried reflashing the keyboard's firmware, and re-installing CUE.

Sys Info:


::: BIOS
Name : BIOS Date: 03/03/16 23:53:25 Ver: 04.06.05
Manufacturer : American Megatrends Inc.
Version : ALASKA - 1072009

::: Motherboard
Product name : Z97P-D3
Manufacturer : Gigabyte Technology Co., Ltd.

::: CPU
Name : Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Description : Intel64 Family 6 Model 60 Stepping 3
Frequency : 4001
Number of cores : 4
Number of logical processors : 8

::: Physical memory
Manufacturer : Kingston
Speed : 2400
Form factor : DIMM
Memory type : Unknown
Capacity : 8192 MB

Manufacturer : Kingston
Speed : 2400
Form factor : DIMM
Memory type : Unknown
Capacity : 8192 MB

Manufacturer : Kingston
Speed : 2400
Form factor : DIMM
Memory type : Unknown
Capacity : 8192 MB

Manufacturer : Kingston
Speed : 2400
Form factor : DIMM
Memory type : Unknown
Capacity : 8192 MB

::: USB Controller
Name : Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Manufacturer : Generic USB xHCI Host Controller

Name : Standard Enhanced PCI to USB Host Controller
Manufacturer : (Standard USB Host Controller)

Name : Standard Enhanced PCI to USB Host Controller
Manufacturer : (Standard USB Host Controller)

::: OS
Name : Microsoft Windows 10 Pro
Architecture : 64-bit
Service pack version, major : 0
Service pack version, minor : 0

::: User properties
Is run under administrator : no
User has administrator privileges : yes

::: Video hardware
Adapter name : NVIDIA GeForce GTX 970
Driver files : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver version : 10.18.13.6472
RAM : 1 MB
Max refresh rate : 75
Min refresh rate : 59

::: Displays
Name : Dell U2413(Digital)
Resolution : 1920 x 1200
Refresh rate : 59
Color depth : 32
Connected to : NVIDIA GeForce GTX 970

::: Storage
Model : Patriot Memory USB Device
Interface type : USB
Manufacturer : (Standard disk drives)
Size : 57.5985 GB

Model : WDC WD6400AAKS-75A7B2
Interface type : IDE
Manufacturer : (Standard disk drives)
Size : 596.17 GB

Model : Crucial_CT120M500SSD1
Interface type : IDE
Manufacturer : (Standard disk drives)
Size : 111.788 GB

::: Chipset
Short name : Intel(R) 9 Series Chipset Family SMBus Host Controller - 8CA2
Name : Intel(R) 9 Series Chipset Family SMBus Host Controller - 8CA2
Manufacturer : INTEL

Short name : Intel(R) 9 Series Chipset Family PCI Express Root Port 1 - 8C90
Name : Intel(R) 9 Series Chipset Family PCI Express Root Port 1 - 8C90
Manufacturer : INTEL
Service : pci

Short name : Intel(R) Z97 Chipset LPC Controller - 8CC4
Name : Intel(R) Z97 Chipset LPC Controller - 8CC4
Manufacturer : INTEL
Service : msisadrv

Short name : Intel(R) 9 Series Chipset Family PCI Express Root Port 3 - 8C94
Name : Intel(R) 9 Series Chipset Family PCI Express Root Port 3 - 8C94
Manufacturer : INTEL
Service : pci

Short name : Intel(R) 9 Series Chipset Family PCI Express Root Port 4 - 8C96
Name : Intel(R) 9 Series Chipset Family PCI Express Root Port 4 - 8C96
Manufacturer : INTEL
Service : pci

::: Corsair devices
Device name : Corsair Corsair K95 RGB Gaming Keyboard 02021025AEAA1004550126BBF5001943
Status : DeviceConnected (0x1)
Working speed : Full Speed (0x1)
Connected to : USB xHCI Compliant Host Controller
→ Root Hub
→ Port 9
USB VID : 0x1b1c
USB PID : 0x1b11
Hub driver : Standard, USB 3.0

::: Keyboard layouts
Language ID : 0x2057
Layout ID : 0x2057
Name : English
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  #4  
Old 05-05-2016, 06:36 AM
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Have you tried playing around with the USB settings in the UEFI?
E.g. enabling/disabling Legacy USB devices?

You may want to contact technical support and see whether they any suggestions for you to try.
https://corsair.secure.force.com/
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  #5  
Old 05-06-2016, 04:39 AM
roguex roguex is offline
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I have this exact same issue with my K95 rgb.
On my new system it's never detected on a cold boot. I always need to unplug it and plug it back in when windows boots.

Is there a new firmware that fixes it? I have a logitech gaming keyboard that works fine.
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  #6  
Old 05-09-2016, 08:52 AM
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chewie2187 chewie2187 is offline
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Is it working now?
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  #7  
Old 05-10-2016, 05:37 AM
roguex roguex is offline
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Quote:
Originally Posted by chewie2187 View Post
Is it working now?
Yes! Just a day or two after I posted a new firmware was released. I updated and now it seems to work! Was it coincidence or did this new firmware have a fix for this issue?
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  #8  
Old 05-18-2016, 07:35 PM
TacticalTimbo TacticalTimbo is offline
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Mine is still unhappy, tried all manner of BIOS options, legacy on/off. XHCI hand-off on/off... tonnes of combinations, still a roll of the dice, as to whether the lights/CUE will register.
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  #9  
Old 05-19-2016, 08:59 AM
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@TacticalTImbo

Contact technical support and see whether they can provide any suggestions you have not tried yet.
Does the keyboard work fine on a different computer as well?
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cue, k95 rgb, lighting, not recognised

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