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Old 04-24-2018, 02:49 AM
Asad Shaikh Asad Shaikh is offline
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Join Date: Apr 2018
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Default PC Restarts (black screen, no BSOD) when I finish loading games

Hi there, this is my first post (ever), so I have probably made mistakes, please help me rectify them.
Moving on, Since about two months ago, my PC has been restarting whenever I load a game, to be precise, when I'm playing Dota 2 or CSGO (That's all I play), the restart doesn't occur in main menu, but does within seconds to minutes after I finish loading and am playing a match. I purchased a new of set of 2x8GB RAM from a local shop but they've passed Windows Memory Diagnostics, tested GPU with Furmark and it didn't restart.
I live in India where the average temperature in the day is 40C (summer), considering that, my CPU, GPU, HDD temperatures are 60C, 55C, 43C respectively, which I think is normal. The restarts have increased as the average temperature increased (winter to summer), now in day, I can't game because it is sure to restart but I can play after 23:30ish because temp. in the night falls to 28-30C. I was told by the technician it's an overheating PSU and I should replace my case with Carbide Spec 01, did that, didn't work. I've checked all such errors since last 6 months, found out it happened before 2 months but in a very low amount, Event Viewer mentions them all as Critical Error, Event ID 41, Task category 63. The last report gave this.

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2018-04-23T13:35:06.495599700Z

EventRecordID 8931

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer L0L

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0

Appreciate your help, thank you!
Update: It restarted a minute back, I touched the exhaust of PSU at the back, it's ambient temperature, not hot at all.
Also, I read about this issue being caused by Win 10 Anniversary Update, I have the latest update, could this be a software issue? if so, why does it occur extremely rarely at night?

Last edited by Asad Shaikh; 04-24-2018 at 03:28 AM. Reason: Update
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Tags
black screen restart, overheating, psu, vs450

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