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Old 12-01-2018, 09:55 AM
Svaroggg Svaroggg is offline
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Thumbs down Cannot resolve my ticket in a whole month

Hello.

My ticket number is 802411.

One month ago I found out that one of the DDR4 memory stick is faulty. So I opened a ticket, received RMA and sent back the whole kit to the provided address. It was received on 15th November.

Since then (more than 2 weeks have passed) I cannot get any information about replacement. I'm getting only promises that it would be sent in 24-48 hours. And then the supporter just disappears and does not provide any updates. So I had talked to Junior M, Vincent T, Claire F and still no luck.

I think it's ridiculous that Corsair cannot replace one faulty memory kit. And even cannot provide an accurate estimation when it can be done!

I'm thinking about a full refund in this case. How can I do it?

Thanks.
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  #2  
Old 12-05-2018, 03:21 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Svaroggg,

Sorry for the delays, I am looking into what is going on with your replacement. We have had some issues when sending DRAM replacements to Russia because of customs issues. I have contacted our warehouse to see if we can have the item cleared to be delivered to you as it is stuck at the moment.

I will do my best to find a way to get the DRAM to you.

Best,
Wootaru
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