The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Thread Tools Search this Thread Rate Thread Display Modes
Old 11-27-2018, 05:49 PM
isn2011 isn2011 is offline
Registered User
isn2011's PC Specs
Join Date: Nov 2018
Posts: 0
POST ID # = 982431
isn2011 Reputation: 10
Default Ticket no. 806110 no response since 16th November


I am using this as my last resort in order to get my PC back up and running.

Okay I shall start from the beginning. My H100i V2 died on me for the second time this year, first time was January latest was 10th November. I promptly contacted through the existing ticket and got a response the same evening promising an upgrade of cooler too. A new ticket was created 806110. A shipping label was created and I returned the cooler and a new cooler was dispatched. However, upon arrival I was rather disappointed as not only was the item I received a refurbished item, the item I received was incorrect. On 16th November I was advised a prepaid label would be sent out for this item to be collected and the correct item would be sent out. I received the shipping label for DHL on the 19th November and the cooler was collected on 21st November. I haven't heard anything from the support team since and my computer is sat doing nothing due to the lack of the cooler and now I am concerned I am going to need to purchase a new cooler as it will be claimed the cooler never arrived. Are you able to advise on this as I am extremely concerned about the situation.
Reply With Quote
Old 11-29-2018, 02:32 PM
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
Join Date: Aug 2018
Posts: 0
POST ID # = 982749
Corsair Wootaru Reputation: 17

Hello isn2011,

I have sent a reply to your ticket. :)

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -4. The time now is 05:43 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.