Svaroggg Posted December 1, 2018 Share Posted December 1, 2018 Hello. My ticket number is 802411. One month ago I found out that one of the DDR4 memory stick is faulty. So I opened a ticket, received RMA and sent back the whole kit to the provided address. It was received on 15th November. Since then (more than 2 weeks have passed) I cannot get any information about replacement. I'm getting only promises that it would be sent in 24-48 hours. And then the supporter just disappears and does not provide any updates. So I had talked to Junior M, Vincent T, Claire F and still no luck. I think it's ridiculous that Corsair cannot replace one faulty memory kit. And even cannot provide an accurate estimation when it can be done! I'm thinking about a full refund in this case. How can I do it? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 5, 2018 Corsair Employee Share Posted December 5, 2018 Hello Svaroggg, Sorry for the delays, I am looking into what is going on with your replacement. We have had some issues when sending DRAM replacements to Russia because of customs issues. I have contacted our warehouse to see if we can have the item cleared to be delivered to you as it is stuck at the moment. I will do my best to find a way to get the DRAM to you. Best, Wootaru Link to comment Share on other sites More sharing options...
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