zombie42 Posted August 3, 2012 Share Posted August 3, 2012 I just got my new Vengeance C70 case, and it is beautiful, but the front panel was dented in transit. It is just the front panel, so that shouldn't be bad to replace. It was packed in the Corsair box with styrofoam when delivered. I was going to contact support, but the Vengeance C70 is not on the list yet. There is no email address to contact, so what do I to? I just want to know if it is possible to be replaced (not the whole case, just the front panel). Link to comment Share on other sites More sharing options...
Toasted Posted August 3, 2012 Share Posted August 3, 2012 Request an RMA with a different part #. Then post your case # so RAM GUY can change the part for you. You should also write that you are asking for a replacement Vengeance C70 Front panel -colour- (White, Grey, Green). Link to comment Share on other sites More sharing options...
zombie42 Posted August 3, 2012 Author Share Posted August 3, 2012 Cool, I will do that. Thanks! Link to comment Share on other sites More sharing options...
zombie42 Posted August 3, 2012 Author Share Posted August 3, 2012 Just requested RMA, case #4915054 for the Vengeance C70 Front Panel (color: black). Thanks for the help. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 3, 2012 Corsair Employee Share Posted August 3, 2012 To be sure we get you the right part can you post a picture of the damage? Link to comment Share on other sites More sharing options...
zombie42 Posted August 3, 2012 Author Share Posted August 3, 2012 No problem. It isn't horrible but it is noticeable. It is only on the front panel that comes off. The rest of the case is immaculate. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 3, 2012 Corsair Employee Share Posted August 3, 2012 Thanks I have asked one of our case specialists to help you get the part you need. Link to comment Share on other sites More sharing options...
zombie42 Posted August 3, 2012 Author Share Posted August 3, 2012 Wow, thanks! I had heard great things about corsair tech support but now, you guys have proved it. Thanks again. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 3, 2012 Corsair Employee Share Posted August 3, 2012 I don't know if he had a chance before he left for lunch to respond to you but if not I would expect a reply on a few hours. Link to comment Share on other sites More sharing options...
zombie42 Posted August 14, 2012 Author Share Posted August 14, 2012 Can I get an update on this? The RMA was approved and it has been over 1.5 weeks, which is fine, but I figured an update would be nice. If it isn't in stock, that is cool, just wanna know if it is still in the works. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 14, 2012 Corsair Employee Share Posted August 14, 2012 I think we ordered the part for you and it just came in recently but I have sent a message to our customer service to check on this and get back with you. Link to comment Share on other sites More sharing options...
zombie42 Posted August 14, 2012 Author Share Posted August 14, 2012 Thanks, and that is fine, I just didn't know if the case was still opened. They got back with me. Thank you again. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 14, 2012 Corsair Employee Share Posted August 14, 2012 NP and our customer service told me they have taken care of this request. Link to comment Share on other sites More sharing options...
zombie42 Posted August 21, 2012 Author Share Posted August 21, 2012 I received the panel, and it is immaculate. Thanks again Ram Guy, Corsair support has once again made me a happy customer. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 21, 2012 Corsair Employee Share Posted August 21, 2012 NP and sorry for the delay we had an issue getting the part for you is why it was delayed. Link to comment Share on other sites More sharing options...
TheIceRasta Posted January 22, 2014 Share Posted January 22, 2014 I have the exact same problem, my case arrived yesterday (also corsair vengeance c70) and i opened the box this morning to find a hefty dent in the front panel, is it possible to get a replacement through yourselves? Thanks in advance Link to comment Share on other sites More sharing options...
Toasted Posted January 23, 2014 Share Posted January 23, 2014 Request an RMA and ask if they can send you a replacement front panel. Link to comment Share on other sites More sharing options...
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