Specialized Posted August 11, 2012 Share Posted August 11, 2012 Hello, I have had my Corsair HS1usb headset for under a year now and yesterday evening I removed my headphones from my head and heard a snap, upon looking at the headphones I discovered that the left driver has snapped away from the headband, now I exerted no excessive force what so ever and simply removed them from my head, I find this level of durability unacceptable and it is a clear design fault with the headphones! upon searching online to see if other users have had this problem I found this thread : http://forum.corsair.com/v3/showthread.php?t=92620 I also own a 600t (white) corsair case which has also got a issue with it, the fan speed dial and one of the usb ports no longer work, this is also a issue that many other people have had fail. I bought these products less than a year ago and the quality of corsair products seems to leave a lot to be desired.. I'm not sure if I would be inclined to buy corsair again despite your company doing some excellent products but all my other parts have worked flawlessly for a long time and the only two corsair products I own both have problems! As I am not very happy about this situation I have requested an RMA on both items which I hope will go smoothly and quickly... I enclose pictures aswel to show the broken headset and case. Adam http://img9.imageshack.us/img9/3075/img0190ni.jpg http://img39.imageshack.us/img39/3815/img0191su.jpg http://img862.imageshack.us/img862/3139/img0192k.jpg http://img163.imageshack.us/img163/4247/img0193go.jpg Link to comment Share on other sites More sharing options...
Toasted Posted August 11, 2012 Share Posted August 11, 2012 Request an RMA to replace the HS1 headset and the 600T top-panel connectors. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 13, 2012 Corsair Employee Share Posted August 13, 2012 If you provide me with your RMA number, I can replace both parts for you. Link to comment Share on other sites More sharing options...
Specialized Posted August 13, 2012 Author Share Posted August 13, 2012 Hi Ramguy thanks for your response, My case number is: 4942909, I found this out by entering my email on the rma page, I made two RMA cases one for each item the headphones and case, I only have one rma number due to the email request thing and have not been sent any emails yet regarding both cases. You may be able to use my email address to find the other case number Regards, Adam Link to comment Share on other sites More sharing options...
Toasted Posted August 14, 2012 Share Posted August 14, 2012 I'd suggest you remove the email address from your post to avoid spam bots. Link to comment Share on other sites More sharing options...
Specialized Posted August 14, 2012 Author Share Posted August 14, 2012 Looks like my RMAs have been approved? the case number for the 600t case : #4942909 And HS1 usb headphones: #4942901 Do I have to return the broken items? could be really expensive shipping to Holland from the U.K so I hope not.. I can provide proof of purchase if needed for both items. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 15, 2012 Corsair Employee Share Posted August 15, 2012 You do not need to send back the case. We can get you a new fan controller. You will need to mail back the HS1 though so we can replace it with a new headset for you. If shipping costs are an issue, contact our customer service to see if they can assist you. Link to comment Share on other sites More sharing options...
Specialized Posted August 21, 2012 Author Share Posted August 21, 2012 Hi how long will the controller take to get to me? and will it contain instructions on how I remove the old one and fit the new one?? I checked the rma status and it looks like they are waiting for me to send the case back which would definitely not be worth the hassle and cost shipping it to Holland. With the headphones I have decided to maybe just replace them with a new pair as the expensive of shipping them abroad will again not prove cost effective.. I do not have the number for the eu support to contact them about this the only number is an American one, looks like the support corsair provide for EU customers is second rate to the American side, I wont be buying corsair again. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 21, 2012 Corsair Employee Share Posted August 21, 2012 You can use Skype to call us for free, or you could have requested us to call you instead in your ticket. Before you accuse us of not providing EU customers of second-rate support, your ticket for the headset was approved only two days after you put it in and there has been no response from you in either cases until your post today. Unfortunately we don't have any control over shipping charges but you can contact our customer service to see if they can assist you with a pre-paid shipping label. As for the 600t Fan Controller, they were on backorder but the moment we get one in, we will send it out to you. There was a message to you explicitly telling you it was not necessary to return anything to us regarding the 600T. I also mentioned this in the post above. Please make an effort to contact us before you make any critical remarks as it is not fair to do so. Link to comment Share on other sites More sharing options...
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