lihay Posted July 25, 2012 Share Posted July 25, 2012 hello, I have my usb headset hs1 for about 2 weeks,and i was noticing that it provides a very annoying static noise while listeting to music,movies and games, a noise that distracts and not letting me fully enjoy movies music etc. besides that,the sound is very good,but it's not clear,due to the fact that this background static noise is there, and the best describtion of it would be "tssss". in output devices-> advanced, i chaned it from 16bit 44100 hz to 24bit 96000hz(i got win7 64 bit). there issues i described in 1st paragraph are after the change to 24 bit 96000 hz(before the change the noise was also when not audio file is played). please help me figure out what do in order to fully enjoy this headset.(because i don't think this "tsss" sound is inevidible) p.s maybe it a useful hint,i don't know, but sometimes when i click on folders, there is a click sound and sometimes not at all,and sometime a very tiny sound. sorry for my english and thanks for help. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 25, 2012 Corsair Employee Share Posted July 25, 2012 Try it on a different machine and see if the issue persists. Link to comment Share on other sites More sharing options...
lihay Posted July 30, 2012 Author Share Posted July 30, 2012 well i'v tried it on other pc and same+ carckling noise sometimes.(tried it for 2 days) please help me,10x. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 30, 2012 Corsair Employee Share Posted July 30, 2012 Go ahead and request a RMA with the link the left. It sounds like you may have a defective headset and we can replace it for you. Link to comment Share on other sites More sharing options...
lihay Posted July 30, 2012 Author Share Posted July 30, 2012 ok 10x alot Link to comment Share on other sites More sharing options...
lihay Posted August 2, 2012 Author Share Posted August 2, 2012 well i filled the RMA form and they made contact with me via email,gave me RMA number(RMA#) told me to ship it to somewhere in hong-kong.(got the full adress) I got some questions please: 1) How should I ship the product? is it under my responsability to send it to hong kong?if so, how will I get my shipping money back? 2) Should I send just the headset?or the driver cd too? 10x alot Link to comment Share on other sites More sharing options...
lihay Posted August 2, 2012 Author Share Posted August 2, 2012 and..now that I think about that,why can't I just take advantage of my warranty,go to the store near my house,and replace the headset? thanks again Link to comment Share on other sites More sharing options...
Toasted Posted August 3, 2012 Share Posted August 3, 2012 Contact your seller and ask if they can replace the headset for you, If not, 1. Yes, It is your responsibility to send it back to Hong Kong. Its recommended to use the original packaging that came with it. When you ship the faulty product back to Corsair, Corsair pays for the shipping of a replacement headset to you. If your replacement is faulty, Contact them again and they'll sort it something out. 2. Probably just the headset, but might as well put in the driver CD as another one. Link to comment Share on other sites More sharing options...
lihay Posted August 3, 2012 Author Share Posted August 3, 2012 10x for the answer, if the seller won't replace it I will contact them about shipping the headset. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 3, 2012 Corsair Employee Share Posted August 3, 2012 If the reseller will not replace them for you I would suggest calling our customer service by phone and work this out with them. You can install SKYPE and call the toll free number for free. Link to comment Share on other sites More sharing options...
lihay Posted August 3, 2012 Author Share Posted August 3, 2012 alright 10x alot Link to comment Share on other sites More sharing options...
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