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Old 06-12-2019, 12:49 PM
Alpha_Knugen Alpha_Knugen is offline
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Default Need help from support.

I recently ordered Hydro X Custom cooling for my new pc ive ordered and this is the Config code for it "8fYzTu" However i clicked add to cart and saw everything in the cart and doubble checked and i saw everything. But Now when ive got the stuff home i realise that everything isnt even on the packing list i got in the box with the items. For example I only received 1 480mm radiator and it only says 1 delivered. One of the 5 120mm fans Is missing Completelty as i only got 4 when it says 5 was delivered.

im making this post as the support is under maintence and i need immideate help.

And looking on the confirmation mail it says i didnt even order all the items. According to that i only ordered 1 480 mm radiator when i saw 2 in the cart when ordering.
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  #2  
Old 06-13-2019, 10:09 AM
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Corsair Seaweed Corsair Seaweed is offline
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Hello Alpha_Knugen,

thank you for contacting us.

Could you please login in to your account on CORSAIR web shop, go to your Orders and click on the Tracking Info? Sometimes the order is divided into several shipments.

If that is not the case, please create a Support Ticket and we will look into it.

Kind Regards!
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Old 06-14-2019, 12:48 PM
Alpha_Knugen Alpha_Knugen is offline
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Quote:
Originally Posted by Corsair Seaweed View Post
Hello Alpha_Knugen,

thank you for contacting us.

Could you please login in to your account on CORSAIR web shop, go to your Orders and click on the Tracking Info? Sometimes the order is divided into several shipments.

If that is not the case, please create a Support Ticket and we will look into it.

Kind Regards!
Hello thanks for the info but i think you missunderstood me. The order was in 2 different shipments and i have gotten both now but in the first of the shipments one LL120 Fan was missing completely the packing slip stated that 5 was sent to me but it was only 4 in the box. I made a support ticket yesterday as the support was undergoing maintence and this is my support id #2000430852. Been up for almost 36hours so i dont know if i should expect an answere before the weekend
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Old 06-14-2019, 02:05 PM
Alpha_Knugen Alpha_Knugen is offline
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And i cant see any orders under my orders but that might be because i got all emails on my paypals email and not on my corsair accounts email im guessing it logged me out before i ordered.
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