The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 09-20-2018, 06:49 AM
Lord Wreath Lord Wreath is offline
Registered User
 
Join Date: Sep 2018
Posts: 4
POST ID # = 973523
Lord Wreath Reputation: 10
Default Dark Core SE Mouse (Wired) Issues

Hi, I'm new here!

So I've had my Corsair mouse for about 2 months now and have loved everything about it ... except for the lingering issue with the wired connection.

The mouse works fine wirelessly, but whenever I go to use it wired, it'll work for about 5ish minutes and then randomly stop responding. All the lights on the mouse will freeze (as in stop cycling through the colours) and the ICUE application will list the device as 'malfunctioning'. In fact, the only way I can fix it is to turn the mouse completely off and disconnect the cable.

I've tried everything I can think of; using it with the preset defaults, a factory reset, different USB ports, both 2.0 and 3.0, reinstalling the firmware - nothing fixes it. It even happens when ICUE isn't installed, go figure.

Any help would be greatly appreciated :)

EDIT: Interesting update, when I tried disconnecting and reconnecting my K70 Lux RGB while fiddling with the mouse, the keyboard was not being recognised by my system - it would stay in the default red colouring, not type and not show up in ICUE - as soon as I disconnected the mouse and turned it off/on again, the keyboard was instantly recognised.

Last edited by Lord Wreath; 09-20-2018 at 07:04 AM.
Reply With Quote


  #2  
Old 09-20-2018, 10:24 PM
StrangeGeek StrangeGeek is offline
Registered User
 
Join Date: Apr 2018
Location: On Earth along with 7.5B people
Posts: 70
POST ID # = 973613
StrangeGeek Reputation: 10
Default

Have you tried using the mouse in wired mode on a foreign PC? Also by 'factory reset', are you referring to a soft reset through software or a hard reset?
Reply With Quote


  #3  
Old 09-20-2018, 11:10 PM
Lord Wreath Lord Wreath is offline
Registered User
 
Join Date: Sep 2018
Posts: 4
POST ID # = 973616
Lord Wreath Reputation: 10
Default

That's a good idea, hadn't thought of that actually. I'll try that and see what happens.

As for the reset, as far as I'm aware I've done both with no success.
Reply With Quote


  #4  
Old 09-21-2018, 12:12 AM
StrangeGeek StrangeGeek is offline
Registered User
 
Join Date: Apr 2018
Location: On Earth along with 7.5B people
Posts: 70
POST ID # = 973619
StrangeGeek Reputation: 10
Default

Quote:
Originally Posted by Lord Wreath View Post
That's a good idea, hadn't thought of that actually. I'll try that and see what happens.

As for the reset, as far as I'm aware I've done both with no success.

Performing a soft reset is as simple as pressing update on the firmware settings and following the instructions. This is more of an overwrite.

A hard reset is a physical reset in which the button bellow the top mouse foot is pressed with a needle.This will restore the mouses firmware to factory settings.
Reply With Quote


  #5  
Old 09-21-2018, 01:05 PM
xMacias xMacias is offline
Registered User
 
Join Date: Feb 2018
Posts: 225
POST ID # = 973669
xMacias Reputation: 20
Default

When in wired mode, is it plugged into a wall outlet or into the PC?
Reply With Quote


  #6  
Old 10-30-2018, 02:27 AM
Lord Wreath Lord Wreath is offline
Registered User
 
Join Date: Sep 2018
Posts: 4
POST ID # = 978294
Lord Wreath Reputation: 10
Default

Sorry for the delay! Anyway, the issue still happens when the device is charging via a wall outlet (i.e. not connected to a computer at all). Surely this means the device itself is faulty?

EDIT: I should mention that this even happens when the mouse is turned off - the green charging light will freeze.

Last edited by Lord Wreath; 10-30-2018 at 02:50 AM.
Reply With Quote


  #7  
Old 10-30-2018, 03:02 PM
Apophis3 Apophis3 is offline
Registered User
Apophis3's PC Specs
 
Join Date: Feb 2018
Posts: 213
POST ID # = 978341
Apophis3 Reputation: 12
Default

I think you should replace/RMA that mouse.
Reply With Quote


  #8  
Old 11-02-2018, 11:12 AM
snapper69 snapper69 is offline
Registered User
snapper69's PC Specs
 
Join Date: Mar 2014
Location: Shropshire, England
Posts: 1,758
POST ID # = 978643
snapper69 Reputation: 32
Default

Did you try it with a different cable?
Reply With Quote


  #9  
Old 11-04-2018, 05:03 AM
Lord Wreath Lord Wreath is offline
Registered User
 
Join Date: Sep 2018
Posts: 4
POST ID # = 978865
Lord Wreath Reputation: 10
Default

Quote:
Originally Posted by snapper69 View Post
Did you try it with a different cable?
Unfortunately yes.
Reply With Quote


  #10  
Old 11-08-2018, 08:27 PM
Epimetheus Epimetheus is offline
Registered User
 
Join Date: Nov 2018
Posts: 3
POST ID # = 979555
Epimetheus Reputation: 10
Default

Quote:
Originally Posted by StrangeGeek View Post
Performing a soft reset is as simple as pressing update on the firmware settings and following the instructions. This is more of an overwrite.

A hard reset is a physical reset in which the button bellow the top mouse foot is pressed with a needle.This will restore the mouses firmware to factory settings.
I have tried this hard reset, and it doesn't appear to do anything in my case. It will cause the mouse to freeze and be unresponsive with no lights if I hold it while I turn on the mouse other than that the pin-hole button has done nothing. My issue is the mouse failed a firmware update a week ago and stopped using custom commands while plugged in, the battery is 'not connected' when plugged in and it refuses to update the firmware(I get stuck on the message to toggle the switches and if I unplug the dongle, even when plugged in, the device disappears from the software.) I have tried with other wires and still the same result.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 01:49 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.