noura123 Posted August 6, 2018 Share Posted August 6, 2018 Hi guys, before i start i want to apologize if i make any kind of error in my post. So i have a Corsair Strafe RGB as my keyboard and since i bought it ( arround 1 years ago ) i had 0 problems with it, but recently i updated the sorftware to the iCUE 3.5.111 and since i did it, i noticed my lightning effect was not "correct" in the key "L" i could see some kind of "lag" switching color with the effect i use (rainbow wave) then i turned off the effect and put all key showing only white LEDS and my "L" key is showing red led instead of white. All the keys in the keyboard are showing white color but the "L" key shows red color.... i tryed to contact support using the website costumer support but when i try to create an account it shows some error and i cant register a new account to use the support.... since i cant use the support im asking help here. Thanks to anyone that helps me. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted August 6, 2018 Corsair Employee Share Posted August 6, 2018 Do you happen to have the error code that you get when making an account? In regards to the "lag" try repairing iCUE first and the soft reset the keyboard. Go to "Apps & Features" Find Corsair Utility Engine on the list and select "Modify" Proceed with the option to repair the application As for the soft reset, unplug the keyboard hold the ESC key and while holding the key plug the keyboard back in and keep holding it for about 15 seconds and then let go. Link to comment Share on other sites More sharing options...
noura123 Posted August 7, 2018 Author Share Posted August 7, 2018 Hello, thanks for helping me, i did exacly what you told me to do and still the same all key light up with white color and the "L" key shows red color :c Link to comment Share on other sites More sharing options...
noura123 Posted August 8, 2018 Author Share Posted August 8, 2018 hotpot? are you there? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Lettuce Posted August 9, 2018 Corsair Employee Share Posted August 9, 2018 Sounds like the next step would be to try a manual flash, create a support ticket and the Tech support team can further assist you. Link to comment Share on other sites More sharing options...
noura123 Posted August 9, 2018 Author Share Posted August 9, 2018 i cant create a support ticket, because i need to create an account in the website first, as i told you above i get an error when creating a new account there, ao i cant use the supoort that’s the reason him using this forum, otherwise i would talk derectly with support. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted August 10, 2018 Corsair Employee Share Posted August 10, 2018 Are you sure the error is not from an invalid password? Just make sure you are following the requirements for it as a lot of people mix that up. If you still can't log in then I would give a call to our Customer Service team and they can help you with the account. Link to comment Share on other sites More sharing options...
noura123 Posted August 12, 2018 Author Share Posted August 12, 2018 hello, i tryed one more time and still the same thing, i took a screenshot for you to see what kind of error i get abd by the way goob job with that logic... i trying to create an account to use support i cant create it and the error says to contact support... you guys should really fix that... http://imgur.com/fUY8WcY Link to comment Share on other sites More sharing options...
noura123 Posted August 15, 2018 Author Share Posted August 15, 2018 hello? someone? Link to comment Share on other sites More sharing options...
noura123 Posted August 20, 2018 Author Share Posted August 20, 2018 im still here waiting for help.... unreal the kind of support you give to your costumers.... Link to comment Share on other sites More sharing options...
noura123 Posted August 23, 2018 Author Share Posted August 23, 2018 still nothing amazing.... Link to comment Share on other sites More sharing options...
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