dartmin Posted November 21, 2017 Share Posted November 21, 2017 So had my Corsair one since the 06/10/17 - after a few days and all setup noticed the main fan was clicking at low speeds after running fast. A few days more and now a constant click @ 400rpm. If you ramp the speed up to full it stops when it goes past 500rpm -- so clearly a fan fault. Corsairs answer - RMA the whole PC!!! - for what should be a simple fan swap out Spoke to Scan - they said they would discuss with Corsair and arrange for the fan to be sent - a lot cheaper in cost and time - especially given the time I would be without the main PC. Chased a few times \ been sent .... chase again - \ dispatched Chase again - will check - to then get a no will have to RMA the whole PC. WTF! Really? Why can I not get a new fan and just plug it can. Cannot even find where to buy the exact (not a retail one - they are different) just to save the grief Not what I would expect from a premium company. Could stop the ticking if I could find a way to change the default from 400rpm at rest to 500rpm. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 22, 2017 Corsair Employee Share Posted November 22, 2017 Hi dartmin, Which unit of CORSAIR ONE do you have? Pro? Ti? Base? I will see on my end if I can get you a replacement fan. I do want to request you send in the faulty fan so we can do a proper failure analysis on the part. Link to comment Share on other sites More sharing options...
dartmin Posted November 22, 2017 Author Share Posted November 22, 2017 This one https://www.scan.co.uk/products/corsair-one-pro-compact-aio-hydro-cooled-gaming-pc-i7-7700k-16gb-ddr4-480gb-m2-ssdplus2tb-hdd-11gb-g purchased from Scan - they have tried to get just the fan - but to no joy thanks for looking into I can put a video up of the clicking if you want? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 23, 2017 Corsair Employee Share Posted November 23, 2017 please do so we can look further into the issue. Link to comment Share on other sites More sharing options...
dartmin Posted November 23, 2017 Author Share Posted November 23, 2017 Hi first 10 secs at 400rpm - then hit max and back again [ame]https://www.youtube.com/watch?v=HjNzY_iUXOE&feature=youtu.be[/ame] Link to comment Share on other sites More sharing options...
dartmin Posted November 23, 2017 Author Share Posted November 23, 2017 Ok - so to confirm I have just brought a ML140 and put this in place as a temp solution clears the noise, not a problem - the only issue is the low and max are too high the base is 400rpm with original - currently 800rpm on ML140 max is 1300rpm with original - currently 2000rpm on ML140 so a lot louder in "wind" but no mind-bending clicking Link to comment Share on other sites More sharing options...
dartmin Posted November 25, 2017 Author Share Posted November 25, 2017 Ok - looks like my only plan is to buy a new one and then return this as DOA for a refund Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 27, 2017 Corsair Employee Share Posted November 27, 2017 Hi Dartmin, When you removed the lid with the original fan still attached, did it still make the same noise? That sounds like its hitting something. PM your RMA #/ Support ticket # Link to comment Share on other sites More sharing options...
dartmin Posted November 27, 2017 Author Share Posted November 27, 2017 Hi Alan, Yes - it made the same noise I also started the PC up with the lid removed and the noise was coming from the bearing area. to make sure I was not hearing things I swapped the fans back when I realised the other fan ran faster and the noise returned. Putting the new fan back means more wind noise but no "tick" Scan have spoken to corsair - and the only option is RMA --- so it looks like I will buy a new corsair one PC, backup my OS and restore onto the new and return as DOA for a refund! PM inbound Cheers Dave. Link to comment Share on other sites More sharing options...
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