metaljack21 Posted October 24, 2017 Share Posted October 24, 2017 I am about to RMA My K70 rgb lux and i have a few questions if anyone is kind enough to help. 1. Do i send it back in the original packaging as i would like to keep this for resale value in the future. 2. Should i send the extra keycaps that came with the k70 back or do i keep these. 3. Do they send me a brand new one, refurbished, or the same one repaired? Many thanks Jack Link to comment Share on other sites More sharing options...
metaljack21 Posted October 26, 2017 Author Share Posted October 26, 2017 Can anyone help? Link to comment Share on other sites More sharing options...
metaljack21 Posted October 27, 2017 Author Share Posted October 27, 2017 Ive added this question to my RMA ticket but it yet to be answered Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 28, 2017 Administrators Share Posted October 28, 2017 Only send the keyboard, not the packaging or extras. The replacement could be new or refurbished. Link to comment Share on other sites More sharing options...
metaljack21 Posted October 30, 2017 Author Share Posted October 30, 2017 Many thanks for your response :) Link to comment Share on other sites More sharing options...
jmike Posted November 14, 2017 Share Posted November 14, 2017 Only send the keyboard, not the packaging or extras. The replacement could be new or refurbished. Hmm. I have conflicting information. Who's right? It really seems you all need to get on the same page. Even if you both are due to regional differences that's something which needs to be clarified on an open, public forum. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 14, 2017 Administrators Share Posted November 14, 2017 http://www.corsair.com/en-us/support/warranty Corsair may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition, or repair or replace the hardware returned to Corsair. Link to comment Share on other sites More sharing options...
jmike Posted November 19, 2017 Share Posted November 19, 2017 I'm fully aware of that info. Like I said it seems you all need to get on the same page. Saying "We always send brand new" is a pretty concrete statement. Link to comment Share on other sites More sharing options...
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