Havagan Posted September 22, 2008 Share Posted September 22, 2008 I purchased a 4GB kit (QUAD2X4096-8500C5DF) of RAM which has been running fine for nearly a year with the BIOS settings manually set to 5-5-5-15, 2.20V, 1066MHz per memory specs. A few weeks ago my system would not POST but would go into an infinite power on, power down, power on cycle (seemingly typical of Gigabyte MBs with bad RAM). Two of the four 1GB DIMMs appear to be fine (and have been stable since I pulled the other two DIMMs out) while the other two appear dead. The two bad DIMMs have been tested in three separate systems and all three failed to POST: Gigabyte P35-DS4 Gigabyte X48-DS5 Dell XPS 410 None of the three systems will post with one or both of the bad DIMMs installed. Single bad DIMM (attempted in slots 1, 2, 3, 4): Fail Both bad DIMMs: Fail Single good DIMM, single bad DIMM: Fail Both good DIMMs, single bad DIMM: Fail Single good DIMM (attempted in slots 1, 2, 3, 4): Pass Both good DIMMs: Pass Can I RMA the pair of bad DIMMs or all four DIMMs since they were purchased as a 4 DIMM kit? Regards, Paul Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 22, 2008 Corsair Employee Share Posted September 22, 2008 Let's get them all replaced to make sure that you do not have any compatibility issues with a replacement set. Please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
Havagan Posted October 1, 2008 Author Share Posted October 1, 2008 I mailed in the bad DIMMs after my newly purchased 2 x 2GB sticks came in. Is it possible to request what I get back from the RMA department? I purchased more Corsair RAM because I can't be without my PC for the time it takes to RMA the bad memory. 4 x 1GB sticks to directly replace the four I sent back won't do me any good with only two open slots on the motherboard. Any way I could request 2 x 2GB sticks instead of 4 x 1GB sticks? Regards, Paul Link to comment Share on other sites More sharing options...
Wired Posted October 1, 2008 Share Posted October 1, 2008 You'll have to talk to their customer service department about that. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 2, 2008 Corsair Employee Share Posted October 2, 2008 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see what options may be available. Link to comment Share on other sites More sharing options...
Havagan Posted October 10, 2008 Author Share Posted October 10, 2008 Customer Support said no problem on replacing my 4 x 1GB set with a 2 x 2GB set to match the one currently in my system. Well done all around on the RMA process. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 10, 2008 Corsair Employee Share Posted October 10, 2008 Customer Support said no problem on replacing my 4 x 1GB set with a 2 x 2GB set to match the one currently in my system. Well done all around on the RMA process. Glad to hear everything worked out, let us know if you have any more issues with the new set! Link to comment Share on other sites More sharing options...
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