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  #1  
Old 09-22-2017, 10:52 PM
Aeroliten Aeroliten is offline
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Default Force MP500 Event 11 Error then black screen crash

I've had this issue for about a month and since Corsair has been down every single time I try to apply for an RMA, I'm now outside the warranty.

My issue: I get an Event 11 Stornvme error and then my computer crashes to black. I will post the code below.

"The driver detected a controller error on \Device\RaidPort2.
System

- Provider

[ Name] stornvme

- EventID 11

[ Qualifiers] 49156

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-09-23T02:22:20.230509600Z

EventRecordID 3924

Channel System

Computer DESKTOP-J6Q1F6F

Security


- EventData

\Device\RaidPort2
0F00240001000000000000000B0004C001000000000000000000000000000000000000000000000001000000200004000B00 04C0010000000000000000000000000000000000000000000100 "


Here's the kicker, I don't have any settings on raid, no raid settings are enabled in my BIOS or OS. I've heard this issue is hardware related but since I can't get a replacement, I've been suffering trying to get work done.

Among other issues, I edit using Adobe Premiere fairly often and that program crashes every time I use it, no matter what version I am using. Also, it runs way too hot, sometimes 80+ degrees.

Any suggestions or help is appreciated!


Specs
OS Drive- M.2 NVME Corsair Force MP500 120GB
Extra drives- WD 1tb, Seagate 2TB
MOBO-MSI SLI PLUS x370 (with all drivers and bios updated)
CPU- Ryzen 1700 at 3.8ghz (3.0 core voltage so plenty of voltage)
PSU- EVGA 750 watt modular
GPU- EVGA FTW GTX 1070
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  #2  
Old 09-23-2017, 07:52 AM
Toasted Toasted is offline
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Default

Corsair provides a three year warranty for the MP500. Your return period from the retailer has likely ended, not the warranty.

What happens when you try to submit a ticket?
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  #3  
Old 09-23-2017, 11:21 PM
Aeroliten Aeroliten is offline
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I must have been mistaken.

I try to enter my account credentials and every time it says account does exist/password isn't right.

Thank you for the reply, it's been quite a long past month.
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  #4  
Old 09-25-2017, 08:15 AM
Toasted Toasted is offline
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I'm not too sure on the next steps with your support account, but you can call Corsair technical support/Customer service using Skype by dialling their toll-free number and see whether they can assist you.

Quote:
Note: We have recently migrated to a new ticketing system and we are experiencing a delay in the response time. Please be assured that we are aware of this issue and our team is working diligently to resolve the issue and we will respond to your inquiries as soon as we can. For urgent technical inquiries you may reach us at 888-222-4346.
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  #5  
Old 09-27-2017, 07:53 AM
Links Links is offline
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Aeroliten,
Hello and welcome to the "well designed devices" club.
I have bought MP500 ~8 months ago and I have been experiencing high temperatures and event11 error since then.

As for temp, a PCI-adapter card helped me.
Here's some links of mine:
http://forum.corsair.com/v3/showthread.php?t=165660
https://rog.asus.com/forum/showthrea...ighlight=mp500
http://forum.corsair.com/v3/showthread.php?t=166567

But as for the error... there is nothing, that can help us.
Corsair, Asus, Intel, Phison or Microsoft don't give a thing about this problem.
http://forum.corsair.com/v3/showthread.php?t=166579
https://social.technet.microsoft.com...0itprohardware
https://answers.microsoft.com/ru-ru/...0-4d9e5332f4b6

All I get is "you need to install *insert-name* driver", like I'm such a dumbass! But do they think, these kind of users even look into the event viewer?
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  #6  
Old 11-30-2017, 01:22 PM
Links Links is offline
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HI guys!
So after a long time....


I have found a driver-updating programm called Snappy driver installer.
And it has offered me to update my stornvme.inf with some kind of AMD driver.
I haven't tried it out yet....but this driver might be a solution for the event 11 error.

Does anyone would like to try it out?

Attached Images
File Type: png 12.png (137.8 KB, 382 views)
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