IanAtScan Posted March 2, 2010 Share Posted March 2, 2010 We have agreed with Corsair that if anybody is having issues with updating the firmware on an X series purchased from Scan Computers in the UK can contact our returns department using the following link We can give you an RMA number to have the drive returned to us and we will try and update the firmware for you here, this should provide a quicker turn around than returning to Corsair directly. As we are only using the tools that you would be using we cannot guarantee success but with a fair number of hardware configurations available I am confident of being able to do it. If we are unable to update the firmware all we can do is return the drive to you free of charge to initiate an RMA with Corsair directly. As with Corsair we will be returning the drive securely erased so please back-up any data before returning it. As I am doing this personally I will try and get them done ASAP and aim to have them returned within a week. Link to comment Share on other sites More sharing options...
Anth Posted March 2, 2010 Share Posted March 2, 2010 This is a fantastic offer, and have just submitted the RMA to take you up on this. Which is the best way for me to wipe the drive before sending it to you, I tried the Gparted method and am getting an error. Link to comment Share on other sites More sharing options...
IanAtScan Posted March 2, 2010 Author Share Posted March 2, 2010 You don't need to erase it prior to returning it, but I use Parted Magic to do the secure erase prior to returning it to you. Ian Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 8, 2010 Corsair Employee Share Posted March 8, 2010 And thank you Scan for being a top reseller! Great customer service. Link to comment Share on other sites More sharing options...
jimhanseng Posted March 18, 2010 Share Posted March 18, 2010 What is the current turn-around for getting a drive replaced? My drive was received and recorded as "Defective Parts Received on on 3/11/2010", but to date no status change at all. So as of today 3/18, it appears the drive has not be touched yet. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 26, 2010 Corsair Employee Share Posted March 26, 2010 Did you send it to Scan or to us directly? If you sent it to us what was the RMA number? Link to comment Share on other sites More sharing options...
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