astrit_arsllani Posted February 17, 2018 Share Posted February 17, 2018 So i did the latest update and it worked fine after installing it, the next day i open the software and it just BLANC, everything is gone. Photo tells all the story Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 Can you check to see if the Corsair Link service is running? Are you running any antivirus? Link to comment Share on other sites More sharing options...
momorious Posted February 17, 2018 Share Posted February 17, 2018 Yes, bug was introduced with the latest update. When Link starts blank then also the fans dont goninto their rpm/lighting profiles and stuck at 650rpm and rainbow wave mode. Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 Yes, bug was introduced with the latest update. When Link starts blank then also the fans dont goninto their rpm/lighting profiles and stuck at 650rpm and rainbow wave mode. And that's an indication that the Link Service isn't starting. Now ... what I'd like to understand is if that's the OP's problem or if its something different. Because we have seen cases where the service starts and runs fine but still doesn't display in Link. Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 i just looked at the task manager and corsair link service is well runing Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 i just looked at the task manager and corsair link service is well runing So ... that says that something is possibly blocking the communication link. Are you running an antivirus and, if so, which one? What happens if you disable it and then restart Link (exit/restart ... this shuts down the service). Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 i just uunistalled the software to reinstall it and it dosent workk i get a error " Error code 0x80070652 " now its more brokken what do i need to do? Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 So ... that says that something is possibly blocking the communication link. Are you running an antivirus and, if so, which one? What happens if you disable it and then restart Link (exit/restart ... this shuts down the service). i dont have any antivirus or malware software, even when i restarted Link or Windows it was the same, and i just tried to unistalled and now i cant even reinstall the software i get an error " error code 0x80070652 " Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 and how come i can now open the software when i go into c:..program files... but into Setting its not even listed in the list ?????? https://ibb.co/nKHWRS Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 well, the MSI installation failed. Exactly why it failed is hard to say; the MSI error codes are pretty mysterious. So ... the files are there but it's not fully installed. It's also possible that the service isn't installed either. You should see "Corsair Link Service" listed in the Services application ... that's required to be running to get anything on the screen. At this point, your best option is to do a reboot and reinstall; hopefully the reboot will clear out whatever caused the installer to fail. Link to comment Share on other sites More sharing options...
donalgodon Posted February 17, 2018 Share Posted February 17, 2018 If you stop the Link service and start it again, does it work after? It does for me. Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 well, the MSI installation failed. Exactly why it failed is hard to say; the MSI error codes are pretty mysterious. So ... the files are there but it's not fully installed. It's also possible that the service isn't installed either. You should see "Corsair Link Service" listed in the Services application ... that's required to be running to get anything on the screen. At this point, your best option is to do a reboot and reinstall; hopefully the reboot will clear out whatever caused the installer to fail. what if i SHIFT+DELETE the files in " C:\Program Files (x86)\CorsairLink4 " then i install the software? would that help? Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 I would move it to a separate folder, just to be safe. Have you just tried installing again after a reboot? Link to comment Share on other sites More sharing options...
astrit_arsllani Posted February 17, 2018 Author Share Posted February 17, 2018 I would move it to a separate folder, just to be safe. Have you just tried installing again after a reboot? well now i just did a windows restart and link works fine, but it still dosent show up in setting in the application list!!! :sigh!: Link to comment Share on other sites More sharing options...
JimmyGerms Posted February 22, 2018 Share Posted February 22, 2018 Hey everyone! I just signed up to add my voice to this issue as well. I've been able to repro it when I resume from sleep and login to Windows quickly. What seems to be happening for my setup is the 'CLink4Service' gets caught in 'Stopping' and never recovers. So with all that tracked down I decided to look into a bit of PowerShell scripting upon Windows resume. I'm no pro at this but I did come up with this little snippet of code. Please feel free to optimize and change anything you see! $CorsairService = 'CLink4Service' $CorsairProcess = 'CorsairLink4' $CLinkPath = 'C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe' #Get state of service $ServiceState = (Get-WmiObject win32_service | where { $_.name -eq $CorsairService}).State if ($ServiceState -ne 'Running') { #Kill service (usually gets stuck at 'Stopping') $ServicePID = (Get-WmiObject win32_service | where { $_.name -eq $CorsairService}).ProcessID Stop-Process $ServicePID -Force #Kill Corsair Link if exists $ProcessList = Get-Process $CorsairProcess -ErrorAction SilentlyContinue if (!$ProcessList.HasExited) { $ProcessList | Stop-Process -Force } #Start Corsair Link to refresh program and service status Start-Process $CLinkPath #Delay Sleep 5 #Close to System Tray Get-Process $CorsairProcess | % { $_.CloseMainWindow() | Out-Null } } Once this is saved as a PowerShell script, I tied it to a custom scheduled task that triggers 15 seconds after resuming from sleep. If anyone is interested in that, make the 'Trigger" be an "On an event" and use these settings: [basic] Log: System Source: Kernel-Power Event ID: 107 So far this has turned out to be a great workaround until a fix is released from Corsair. Hope this helps. Thanks for reading! Link to comment Share on other sites More sharing options...
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