JustGamer Posted June 28, 2016 Share Posted June 28, 2016 So first of all, I went back to the store.. They've replaced my M65 PRO RGB because I found that the MMB had a annoying sound when I was scrolling up... The new one I've go doesn't feel as it should.. So I don't know why and I need help from anyone who knows about this.. The new mouse feel like it's a little hard to press "Right click" and even the MMB is hard to press.. Idk if this is normal because my old mouse wasn't like this? I need to put all I've got to press the MMB o.O ? Link to comment Share on other sites More sharing options...
Bojamijams Posted June 28, 2016 Share Posted June 28, 2016 So first of all, I went back to the store.. They've replaced my M65 PRO RGB because I found that the MMB had a annoying sound when I was scrolling up... The new one I've go doesn't feel as it should.. So I don't know why and I need help from anyone who knows about this.. The new mouse feel like it's a little hard to press "Right click" and even the MMB is hard to press.. Idk if this is normal because my old mouse wasn't like this? I need to put all I've got to press the MMB o.O ? sounds like a manufacturing defect. I'd go back in and get another one Link to comment Share on other sites More sharing options...
terabyte Posted June 28, 2016 Share Posted June 28, 2016 Since it is new I would give it a little time to "break-in". If it is still the same after a few days (or a week) then you can think again about it. Link to comment Share on other sites More sharing options...
JustGamer Posted June 29, 2016 Author Share Posted June 29, 2016 Okay look, I went back to the store so they can replace it..... But NO. They won't replace it :@ They told me there is no difference between mine and the other one they had in the store... It's a little bit clicky the right "clicky"... It's not defect either broken... It works perfect, the Scroll is fine, it's normal that it's hard.. My old one was hard too... But right click is a little bit clicky.. like something soft.. I need to fix it a little bit "hard" If u understand wehat I mean? My question now is, I don't have the time to go here and there just so they can replace it, now that they won't do it. I am very mad. I just need to fix the right click button, maybe I can open it and adjust it a little bit if I can? Now can I do it or not? What should I do now? Also wonder how RMA works? Do I have to pay for shipping when I ship back this one?? I myself prefer that the best is If I can adjust the right mouse button instead of getting a replaced one... Maybe the new one doesn't work, or maybe left button the same problem or like before, the scroll is noisy... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted June 30, 2016 Corsair Employee Share Posted June 30, 2016 Contact our tech support and we can replace it for you if your retailer will not. You can PM me your ticket number. Link to comment Share on other sites More sharing options...
JustGamer Posted June 30, 2016 Author Share Posted June 30, 2016 Contact our tech support and we can replace it for you if your retailer will not. You can PM me your ticket number. Hey, Both sound clicky/noisy when I click and other problem that annoys me is this cable, I got the mouse with that weird cable, check the pics I Sent :( Sniper button is loose and also the forward button making weird sound when I click it but back button is great.. Do I have to pay for shipping it back or not? It's the first time I am going to RMA through Corsair that's outside of my country :D But If u are going to replace it, check that everythings fine.. All buttons works GREAT include scroll and check the cable, etc... New Great Quality.. And I hope that ur giving me a BRAND NEW mouse.. Not like the store, letting other ppl test it before buying it... By that way it can even get scratches... Waiting for yo Answer @Corsair James before I apply for RMA, I live in Sweden so u get to know. Link to comment Share on other sites More sharing options...
JustGamer Posted July 2, 2016 Author Share Posted July 2, 2016 Contact our tech support and we can replace it for you if your retailer will not. You can PM me your ticket number. @Corsair James ?? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted July 5, 2016 Corsair Employee Share Posted July 5, 2016 @Corsair James ?? Hello JustGamer, Provide me with your ticket number and I will take care of this for you. James has been quite busy with CUE beta. Link to comment Share on other sites More sharing options...
JustGamer Posted July 5, 2016 Author Share Posted July 5, 2016 Hello JustGamer, Provide me with your ticket number and I will take care of this for you. James has been quite busy with CUE beta. 6795110 is my ticket number, thanks! :biggrin: Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted July 5, 2016 Corsair Employee Share Posted July 5, 2016 Thanks! Just notified our support team and we will be taking care of you shortly. Link to comment Share on other sites More sharing options...
JustGamer Posted July 11, 2016 Author Share Posted July 11, 2016 Thanks! Just notified our support team and we will be taking care of you shortly. Hello @Corsair Henry I wonder If u can change it to Express RMA instead? I want u to send a new mouse and then I send back this one.. Can I give u my credit card information through PM instead of skype? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted July 11, 2016 Corsair Employee Share Posted July 11, 2016 Hello Justgamer, We can change it to express RMA, but you will need to call in. I am not allowed to get your CC info or I will get fired for going around SOP. Call in with skype to support and it will be free. If you like, Give me your phone number and I can have someone call you back if you are busy. Link to comment Share on other sites More sharing options...
JustGamer Posted July 11, 2016 Author Share Posted July 11, 2016 Hello Justgamer, We can change it to express RMA, but you will need to call in. I am not allowed to get your CC info or I will get fired for going around SOP. Call in with skype to support and it will be free. If you like, Give me your phone number and I can have someone call you back if you are busy. Hi, okay thanks :) I won't be able to give it atm.. Don't have money until 18th July.. I'll come back and PM you my phone number or call u through skype, thanks :) Link to comment Share on other sites More sharing options...
timc1475 Posted November 30, 2016 Share Posted November 30, 2016 Okay look, I went back to the store so they can replace it..... But NO. They won't replace it :@ They told me there is no difference between mine and the other one they had in the store... It's a little bit clicky the right "clicky"... It's not defect either broken... It works perfect, the Scroll is fine, it's normal that it's hard.. My old one was hard too... But right click is a little bit clicky.. like something soft.. I need to fix it a little bit "hard" If u understand wehat I mean? My question now is, I don't have the time to go here and there just so they can replace it, now that they won't do it. I am very mad. I just need to fix the right click button, maybe I can open it and adjust it a little bit if I can? Now can I do it or not? What should I do now? Also wonder how RMA works? Do I have to pay for shipping when I ship back this one?? I myself prefer that the best is If I can adjust the right mouse button instead of getting a replaced one... Maybe the new one doesn't work, or maybe left button the same problem or like before, the scroll is noisy... I too have the issue and notice it. I just sent the below info via a ticket to Corsair support to bring it to light more: Subject RM65 Pro click pressure right vs left Description: I just bought a RM65 Pro mouse. Prior I had a regular RM65 non Pro mouse so I am familiar with the click sensitivity of the 2 omron left & right click switches. My old RM65 left & right click button pressure sensitivity was equal, but the newer RM65 Pro right click omron button is 2 to 3 times more pressure needed to click. Also comparing the prior RM65 mouse I am sending back soon as I get the return label pre-paid, the scroll wheel on the RM65 Pro when pushing down on it is nearly 3 x as hard to depress as the regular RM65 scroll wheel mouse. It takes MUCH more pressure to depress the scroll wheel on the RM65 Pro vs RM65. Again test it yourself. So the question is why are both switches noticeably different and why would one switch be harder to click than the other if they are using the same omron clicker switcher in both? Test it yourself and get back to me. The right click button also is noticeably louder btw. This is very very odd. I am quite surprised the quality control team did not catch this pre-production. :eek: Link to comment Share on other sites More sharing options...
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