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RMA approved but no updates for weeks


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Hi,

so i ve been in contact with Corsair's customer service for the past month, aside from them approving my RMA, no news nor updates been given since that day, taking up to a week on average to answer my last messages. nevertheless, the last email i got from them was ,if i may say this, "blank", asking for things i already provided such as adresse and phone number!?, now 10days days straight and no response, no tracking number and obviously no replies!

Ticket ID: 899270

Edited by hich96
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I've reached out to a representative and they have booked out your replacement part for you it seems.

 

Yeah shipping company contacted me earlier they said they re on their way, as well as emails sent before by your customer s service, everything's solved, you may close or delete the thread , thanks and have a good day sir

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