Squirrel Grip Posted May 20, 2019 Share Posted May 20, 2019 (edited) https://i.redd.it/oz1gkqljxbz21.png So, Im trying to start a ticket after having problems with my cooler not being picked up, RAM not following iCue, battery not being reported within iCue of my headset with a exclamation mark in iCue for some reason that's not explained that I can see, and the RGB mouse not having the "Visor" effect like advertising implied. Im a nerd. I wanted to try and set the visor effect up like in Star Wars when something gets shot with a blaster and the electricity wraps around the edges like when R2D2 gets shot. Whatever, Im a nerd, thought it would look cool. So sue me. Apparently my mouse doesn't get the visor effect. So I write up the ticket, and it says I need to put in a "product description" but there is no "product description" box, nor is "product description" mentioned on the page anywhere that I can see either. Nor somewhere where there is space for a product description. Please correct me if Im wrong? Maybe Im missing something? There is a "Lot Code" spot available but it says it is optional so Im assuming its not that. So yeah, how do I put in a ticket? Edited May 25, 2019 by Technobeard changed pic to link Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 25, 2019 Administrators Share Posted May 25, 2019 The root issue is that you're missing the Problem Series and Problem Description - you have them set to Any. Not sure how you were able to skip those. It requires those fields to be filed out. Link to comment Share on other sites More sharing options...
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