The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 04-04-2019, 07:53 PM
Mr_reese12 Mr_reese12 is offline
Registered User
Mr_reese12's PC Specs
 
Join Date: Oct 2018
Posts: 11
POST ID # = 1000310
Mr_reese12 Reputation: 10
Default RGB Strip

Hey, i have a question. In my PC i currently have 8 Corsair RGB strips connected and as of yesterday i noticed out of the corner of my eye i caught something weird going on inside my case.(I usually have all of the strips on a static White) After watching, waiting for something to happen, i noticed that one led, on one of the strips was changing colors, sometimes going off. Then sometimes four out of the eight strips would turn off or go rainbow, or some of the leds on each strip would go rainbow and some just turn off. I restarted iCUE, nothing, restarted my PC, nothing, checked for updates, nothing. Any suggestions? https://media.giphy.com/media/LOoFtt...yTh/source.mp4
Reply With Quote
  #2  
Old 04-04-2019, 08:35 PM
PJH's Avatar
PJH PJH is offline
Registered User
PJH's PC Specs
 
Join Date: Jan 2018
Posts: 168
POST ID # = 1000315
PJH Reputation: 14
Default

Hey, hey!

Shut down and remove that strip. One of the LEDs is shot and is causing the others after to flake out. Reconnect the remaining strips, and boot up.
Reply With Quote
  #3  
Old 04-05-2019, 10:55 PM
Mr_reese12 Mr_reese12 is offline
Registered User
Mr_reese12's PC Specs
 
Join Date: Oct 2018
Posts: 11
POST ID # = 1000460
Mr_reese12 Reputation: 10
Default

Thanks for the response. I did what you suggested and i have found that yes only one of the strips are bad and is causing the problem. Do you know if there is any way i could get it replaced or fixed? Thanks!
Reply With Quote
  #4  
Old 04-06-2019, 12:16 AM
Johnny_B500 Johnny_B500 is offline
Registered User
Johnny_B500's PC Specs
 
Join Date: Feb 2019
Location: Alberta, Canada
Posts: 61
POST ID # = 1000466
Johnny_B500 Reputation: 10
Default

Quote:
Originally Posted by Mr_reese12 View Post
Thanks for the response. I did what you suggested and i have found that yes only one of the strips are bad and is causing the problem. Do you know if there is any way i could get it replaced or fixed? Thanks!
Contact Corsair Support using the link below and they should get you sorted.

https://www.corsair.com/ca/en/support
__________________
570X Mirror Black

Reply With Quote
  #5  
Old 04-10-2019, 09:55 PM
Mr_reese12 Mr_reese12 is offline
Registered User
Mr_reese12's PC Specs
 
Join Date: Oct 2018
Posts: 11
POST ID # = 1001110
Mr_reese12 Reputation: 10
Default

Sooo, after i found that the rgb strip was bad, i took it out. For context i have a strip on the left, right, and bottom of my case, the bottom strip was the bad one. So i took it out and moved the left strip to the bottom, and now that strip (the left that i moved to the bottom) is doing the exact same thing. Changing colors randomly and sometimes just blacking out. Idk what is going on.
Reply With Quote
  #6  
Old 04-12-2019, 02:00 PM
Glzmo's Avatar
Glzmo Glzmo is offline
A Mighty CORSAlR™
Glzmo's PC Specs
 
Join Date: Aug 2011
Posts: 126
POST ID # = 1001262
Glzmo Reputation: 10
Default

Quote:
Originally Posted by Mr_reese12 View Post
Sooo, after i found that the rgb strip was bad, i took it out. For context i have a strip on the left, right, and bottom of my case, the bottom strip was the bad one. So i took it out and moved the left strip to the bottom, and now that strip (the left that i moved to the bottom) is doing the exact same thing. Changing colors randomly and sometimes just blacking out. Idk what is going on.
It could be the strip that is chained before the strip that is acting up that is actually bad.
Reply With Quote
  #7  
Old 04-15-2019, 09:05 PM
Mr_reese12 Mr_reese12 is offline
Registered User
Mr_reese12's PC Specs
 
Join Date: Oct 2018
Posts: 11
POST ID # = 1001585
Mr_reese12 Reputation: 10
Default

there is no strip before it, it goes straight to the power box (the node) i now think it has something to do with the node itself causing all of the problems, im afraid to connect another strip to the node because i think it will ruin another strip
Reply With Quote
  #8  
Old 04-16-2019, 09:27 AM
solarity solarity is offline
iCue βeta Team
solarity's PC Specs
 
Join Date: Mar 2017
Location: Rochester, NY
Posts: 680
POST ID # = 1001621
solarity Reputation: 33
Default

Quote:
Originally Posted by Mr_reese12 View Post
there is no strip before it, it goes straight to the power box (the node) i now think it has something to do with the node itself causing all of the problems, im afraid to connect another strip to the node because i think it will ruin another strip
Can you try changing them to static of a different colors and see if you can replicate it there? If you swapped a bunch of the strips around and can't eliminate the issue, it could be the LNP or a software glitch.

After you try the above could you try switching the hardware mode to all white?
__________________
RGB 101 Video: General overview on RGB
Zotty's Corsair Guide: RGB FAQ and Sample Diagrams


Disclaimer: I am not an employee of Corsair all my opinions are my own.
Reply With Quote
  #9  
Old 04-16-2019, 07:05 PM
Corsair Calico Jack's Avatar
Corsair Calico Jack Corsair Calico Jack is offline
Registered User
 
Join Date: Oct 2016
Posts: 396
POST ID # = 1001673
Corsair Calico Jack Reputation: 10
Default

^^^^^

Also, if you create a ticket with us, we can also see about replacing that LNP. But try the above suggestion because I'm not really sure that is the issue here.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 03:03 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.