TheRainMan Posted February 3, 2017 Share Posted February 3, 2017 Hi. I just got a K70 RGB lux and everything so far looks good (not to mention that annyoing not to get rid of dot on a "G" letter on "Page down" button) but i notice something on the light lvl button. The thing is that you have on this button this circle and lines around this circle so it looks like a sun and on my keyboard one of thoes "lines" doesn't shines as other, and my question is: is this supposed to be like this ? xD or it's faulty led ? I know it's something little but this triggers me so bad :mad: Link to comment Share on other sites More sharing options...
Toasted Posted February 4, 2017 Share Posted February 4, 2017 Sounds like a problem with the "keycap" itself rather than the LED. IF you can, take a picture of the button. Link to comment Share on other sites More sharing options...
TheRainMan Posted February 4, 2017 Author Share Posted February 4, 2017 This is how it looks like http://imgur.com/a/nTav6 Link to comment Share on other sites More sharing options...
Toasted Posted February 5, 2017 Share Posted February 5, 2017 Defective keycap. You will need to replace the keyboard in order to get it fixed. Contact your retailer or request an RMA to replace it via Corsair. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
TheRainMan Posted February 5, 2017 Author Share Posted February 5, 2017 Ok. Thanks for the help, i just request an RMA for the new one. Link to comment Share on other sites More sharing options...
Toasted Posted February 6, 2017 Share Posted February 6, 2017 If the keyboard is less than 30 days old, Contact customer service and see whether or not they can provide you with a prepaid shipping label. You can call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
TheRainMan Posted February 16, 2017 Author Share Posted February 16, 2017 Ok it's me again with the new keyboard and still with this annyoing "Defective keycap". Is this really "Defective keycap" or is this normal or Im just unlucky lol ? Link to comment Share on other sites More sharing options...
Toasted Posted February 17, 2017 Share Posted February 17, 2017 Reply to your ticket with a new picture and see what they say, maybe it is normal it though the button my K95 RGB doesn't look like what you have in the picture. Link to comment Share on other sites More sharing options...
TheRainMan Posted February 17, 2017 Author Share Posted February 17, 2017 maybe it is normal it though the button my K95 RGB doesn't look like what you have in the picture. tbh it looks like ur button have the same issue. I mean it looks less bad but still you can see that this right "line" shine different then others :sigh!: @Edit: I also wonder why no one of corsair guys did not show up, i think they know that is a common issue but they dont want admit it :mad: Link to comment Share on other sites More sharing options...
Toasted Posted February 18, 2017 Share Posted February 18, 2017 The forums is not an official support channel. The best place to get a response would be the support portal. Link to comment Share on other sites More sharing options...
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