RecklessCoding Posted March 12, 2019 Share Posted March 12, 2019 What the title says. After coming from sleep, the mouse will light up and work on my login screen. The moment that iCUE detects it and the mouse switches from its HW profile to the iCUE one, it will stop working. Also, iCUE icon turns into a red warning sign. I can't replicate this with other mouses. I already tried three USB ports and different power settings for the ports (allowing the PC to disable them or not). I am fairly sure this is an iCUE or a mouse FW issue ---both are updated to the latest versions. Hypernate is disabled. Link to comment Share on other sites More sharing options...
xMacias Posted March 12, 2019 Share Posted March 12, 2019 May be a driver issue. could try un-installing fully and re-installing Link to comment Share on other sites More sharing options...
RecklessCoding Posted March 12, 2019 Author Share Posted March 12, 2019 May be a driver issue. could try un-installing fully and re-installing Already tried that. I have also tried re-installing the FW. Link to comment Share on other sites More sharing options...
Apophis3 Posted March 12, 2019 Share Posted March 12, 2019 Delete the software Default profile in iCUE. If everything then works, you can create a new one. Sometimes the old profiles introduce errors in newer iCUE. Link to comment Share on other sites More sharing options...
RecklessCoding Posted March 13, 2019 Author Share Posted March 13, 2019 Delete the software Default profile in iCUE. If everything then works, you can create a new one. Sometimes the old profiles introduce errors in newer iCUE. I tried that today; unfortunately, it didn't work. It appears that the issue is exactly when iCUE is loaded. I managed to recreate it on startup. Link to comment Share on other sites More sharing options...
Apophis3 Posted March 13, 2019 Share Posted March 13, 2019 Somewhere on this forum are instructions for doing a full iCUE uninstall, including profiles, so that nothing is imported on a fresh install. I would open a ticket and ask for those instructions, if you can't find them here. Link to comment Share on other sites More sharing options...
RecklessCoding Posted March 13, 2019 Author Share Posted March 13, 2019 Thanks. I will open a ticket ---it is annoying, as otherwise, I am quite happy with the mouse (and all other Corsair products). If it persist, I may return it for a M65 Elite. Link to comment Share on other sites More sharing options...
RecklessCoding Posted March 16, 2019 Author Share Posted March 16, 2019 Today the mouse stopped working out of the blue while using on windows... I guess, I will end up RMAing it. Link to comment Share on other sites More sharing options...
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