super_bros9 Posted December 12, 2018 Share Posted December 12, 2018 Hello, My Corsair AX1200i has start problems and I have opened an RMA. Through the ticket support I have been provided with a prepaid DHL label.To make the shipment DHL ask me for a 9-digit number that starts with 95 or 96. This number is the import account number. For days I have not received an answer to my questions in the ticket support. I have also asked if what I include in the package is correct. I think that they ask me to include all the power cables except the AC cable that connects from the wall socket to the power supply, but I am not sure if i understood it well. My ticket number is 805715 I hope you can help me. Regards, Javier. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 12, 2018 Corsair Employee Share Posted December 12, 2018 Hello super_bros9, I have replied back to your ticket please see if you have received it. Thanks, Wootaru Link to comment Share on other sites More sharing options...
super_bros9 Posted December 12, 2018 Author Share Posted December 12, 2018 Thank you very much for answering both the forum and the ticket. I have answered the ticket too. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 13, 2018 Corsair Employee Share Posted December 13, 2018 Hello super_bros9, Please let me know if your situation gets resolved, if not please let me know through the ticket or forum. Thanks, Wootaru Link to comment Share on other sites More sharing options...
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