Corsair Commander Pro doesn't recognize usb input

[tjhess]

Hello I purchase the Obsidian 500D RGB case and just did my build yesterday with the same USB issues on the Commander Pro as you all.

ASUS PRIME X470-PRO mobo
AMD Ryzen 7 2700X
Corsair H100i RGB Platinum cooling

This frustrates me beyond belief that this wont work. I currently have the Commander Pro unplugged so that the H100i is connected to the motherboard.

Any help update? I tried all of the methods and force firmware upgrade and still nothing will solve this.

Thanks!

T.J. Hess

[Trick0502]

bump

same issue. anyone got a fix?
asus x470 prime

[tinsuke]

Hey all, tired of waiting for a fix that won't come, I took matters into my own hands to fix the issue.

I had a free USB 3 header in my Motherboard, and one of these laying around:
http://www.akasa.com.tw/update.php?t...AK-CBUB09-15BK


So, what I did was buying this adapter:
http://www.akasa.com.tw/update.php?t...del=EXUSBIE-40


And I could connect my AX1200i and finally have the data back in Corsair Link (can't use iCue, I have an original H100i that isn't compatible with it).

But if you also have a free USB 3 header, all you'd need is one of these:
http://www.akasa.com.tw/update.php?t...AK-CBUB36-30BK


Hope you guys have it sorted out too.