The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 09-05-2012, 07:38 PM
Tasche Tasche is offline
Registered User
Tasche's PC Specs
 
Join Date: Sep 2012
Posts: 4
POST ID # = 600852
Tasche Reputation: 10
Default 600T Fan Controler RMA

Hello~

I am posting this thread for case #4969044 where i have been passed off to Customer service and awaiting reply. Last I heard from any representative was the 08/22.

My problem is that the Fan controller on my 600T has shorted/burned out. Visible browning and singeing of the white fan input connectors on the PCB but no visible damage to the dial switch. In theory it works, but 2 of the inputs are actually dead with the other 2 stuck on full speed regardless of the dial setting. The controller was only powering the stock fans in the case which includes the 2x 200mm fans and the 1 120mm in the back. Running a HX750 if that helps.

I love Corsair, i love my 600T but i cant really continue working with only the 600T chassis as you needed to take apart the ABS panels to access the IO
Reply With Quote
  #2  
Old 09-06-2012, 11:28 AM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 600941
RAM GUY Reputation: 10
Default

I am sorry it has taken some time but the part you needed was out of stock, but I have sent a message to our Parts department and ask ed them to see what they can do to help you get this part ASAP.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
  #3  
Old 09-06-2012, 12:34 PM
Tasche Tasche is offline
Registered User
Tasche's PC Specs
 
Join Date: Sep 2012
Posts: 4
POST ID # = 600966
Tasche Reputation: 10
Default

Thanks ram guy.
Reply With Quote
  #4  
Old 09-07-2012, 01:44 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 601157
RAM GUY Reputation: 10
Default

Has our customer service contacted you?
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
  #5  
Old 09-07-2012, 06:04 PM
Tasche Tasche is offline
Registered User
Tasche's PC Specs
 
Join Date: Sep 2012
Posts: 4
POST ID # = 601210
Tasche Reputation: 10
Default

Yes, very prompt I might add. Thanks for all the help RAM GUY.
Reply With Quote
  #6  
Old 09-12-2012, 03:20 AM
Tasche Tasche is offline
Registered User
Tasche's PC Specs
 
Join Date: Sep 2012
Posts: 4
POST ID # = 602059
Tasche Reputation: 10
Default

Update: Problem <SOLVED>

I was surprised you guys sent the entire top IO when i just needed a new fan controller module/pcb, but thank you very much.

Just a curious question for RAM GUY: are most of the 600t problems related to the IO/fan controller?
Reply With Quote
  #7  
Old 09-12-2012, 11:43 AM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 602131
RAM GUY Reputation: 10
Default

It is not that big of a problem less that .02% but we sell a large number of these cases.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
  #8  
Old 09-21-2012, 03:16 PM
dacavalcante dacavalcante is offline
Registered User
 
Join Date: Sep 2012
Posts: 1
POST ID # = 603860
dacavalcante Reputation: 10
Default

Hello, my controller slowly started to die and now is completely dead.
I have a white 600T, I'm not the original buyer, but the first one to use the case, it was boxed for sometime and the original buyer told me he bought it directly from corsair usa, but I don't have any sale receipt or something from corsair.

What can I do to have my fan controller replaced ? I'm from Brazil, so it's impossible to send in my case.

Sorry to hijack, if needed I'll create a new thread.


Thank you,

Diego
Reply With Quote
  #9  
Old 09-24-2012, 12:14 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 604202
RAM GUY Reputation: 10
Default

Please fill out the RMA request on the left and be sure to include your address and phone number and explain that the fan controller is failing and we will send one to you.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
Reply

Tags
600t se, fan always on, fan controller

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:21 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.