misha_iat Posted September 14, 2017 Share Posted September 14, 2017 Hello, So I have just got my pc back from RMA. When I start it I get the corsair one logo options to open bios/choose recovery disk and the third one (can't remember it). However, I can not access any of those options and after a few seconds my PC reboots. It is like an infinite loop Any suggestions? EDIT: I managed to access recovery mode. However, doesn't matter what I try in troubleshooting, it tells me that there was an error EDIT2: I just managed to launch linux from usb stick and everything works on it. Seems like there is a problem with windows EDIT3: Am I allowed to reinstall windows? If so, can I get my windows info or license from a customer support? Will it void my warranty? (I can not reset it through windows menu (F8 at the start-up) it says that "reset can not be completed" EDIT4: I have installed a new copy of windows. Apparently Windows 10 Home key embedded in the machine, so the installer should be able to pull the activation key automatically. And installing new OS does not void your warranty. [source: Corsair one customer support] Link to comment Share on other sites More sharing options...
JanusZeal Posted September 14, 2017 Share Posted September 14, 2017 I would say install from usb: https://www.microsoft.com/en-us/software-download/windows10 But I would wait to see what someone from Corsair tells you what to do so you don't void your warranty or something. Link to comment Share on other sites More sharing options...
misha_iat Posted September 14, 2017 Author Share Posted September 14, 2017 I would say install from usb: https://www.microsoft.com/en-us/software-download/windows10 But I would wait to see what someone from Corsair tells you what to do so you don't void your warranty or something. Thats what I am worried about. Don't want to void my warranty by reinstalling windows Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted September 14, 2017 Corsair Employee Share Posted September 14, 2017 You won't void your warranty through installing new windows. Just be sure to install the latest version of Corsair one C-link from our support download page. Link to comment Share on other sites More sharing options...
misha_iat Posted September 14, 2017 Author Share Posted September 14, 2017 You won't void your warranty through installing new windows. Just be sure to install the latest version of Corsair one C-link from our support download page. Thank you! Link to comment Share on other sites More sharing options...
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