Support Posted December 12, 2018 Share Posted December 12, 2018 Hi Corsair and Community Forum I am a happy owner of Corsair SF600 gold, Corsair SF premium cable kit, 2xCorsair ML120 and Corsair Dominator Platinum 32GB DDR4 2666Mhz There has been no problem with any of the product so far, except for one out of four of the RAM sticks that now no longer works. :[pouts: My system only says 24GB DDR4. I have tried to reseat it to no luck. The defective stick still lights up, but don't show in my system. I have been trying in another machine and it will still only read 3 of the sticks. :[pouts: Unfortunately I have lost my receipt of purchase. Is there any chance that I can get any help or make use of warranty without receipt or are my chances next to non :[pouts: Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help :[pouts: Best regards, Support, a new member of Corsair community Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 12, 2018 Corsair Employee Share Posted December 12, 2018 Hello Support, Do you happen to know what the error code? I will do my best to see what is going on with it. Best, Wootaru Link to comment Share on other sites More sharing options...
Support Posted December 13, 2018 Author Share Posted December 13, 2018 Hello Support, Do you happen to know what the error code? I will do my best to see what is going on with it. Best, Wootaru Hi Wootaru I do not I am afraid. Where can I look it up? Best regards, Support Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 13, 2018 Corsair Employee Share Posted December 13, 2018 Hello Support, You mentioned "Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help" What was the Error code? Best, Wootaru Link to comment Share on other sites More sharing options...
Support Posted December 13, 2018 Author Share Posted December 13, 2018 Hello Support, You mentioned "Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help" What was the Error code? Best, Wootaru This one: AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES: 002 8EB03F0A-C139-443A-AB66-9562EDF739A6 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 13, 2018 Corsair Employee Share Posted December 13, 2018 Hello Support, The 002 Error is pertaining to your Password. Please check your password and maybe change it to something else. Best, Wootaru Link to comment Share on other sites More sharing options...
Support Posted December 14, 2018 Author Share Posted December 14, 2018 Hello Support, The 002 Error is pertaining to your Password. Please check your password and maybe change it to something else. Best, Wootaru Ok, it worked. I will contact Customer Support now. Thanks! Link to comment Share on other sites More sharing options...
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