Soliloquy Posted November 16, 2017 Share Posted November 16, 2017 I've noticed the fan inside the top of my Corsair One isn't working or at least isn't on. I doubt it's been on since I bought it a few months ago. Is this not meant to be on constantly? How do I turn it on? I updated the Corsair Link which now at least shows it now but obviously at 0 rpm. Just wondering if it should be on, if so, how I turn it on and by not being on will this cause any overheating issues? Link to comment Share on other sites More sharing options...
MrPace Posted November 16, 2017 Share Posted November 16, 2017 Since that's the main and only case fan (other than the fan on the graphics card), if it's not working, that isn't good at all... Link to comment Share on other sites More sharing options...
Soliloquy Posted November 16, 2017 Author Share Posted November 16, 2017 Since that's the main and only case fan (other than the fan on the graphics card), if it's not working, that isn't good at all... Okay. So, what do I do to try getting it to work? Can I do anything without sending it back to be fixed? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 16, 2017 Corsair Employee Share Posted November 16, 2017 Hi Soliloquy You can carefully remove the top panel and check if the fan cable got disconnected or damaged in anyway. There should be a button you can press on the back panel of the ONE that should release the latch for the top panel. Your top fan should always be on. Keep me posted . Link to comment Share on other sites More sharing options...
Soliloquy Posted November 16, 2017 Author Share Posted November 16, 2017 Hi Soliloquy You can carefully remove the top panel and check if the fan cable got disconnected or damaged in anyway. There should be a button you can press on the back panel of the ONE that should release the latch for the top panel. Your top fan should always be on. Keep me posted . Thanks. I shutdown the PC, and popped it open to see. It seemed ok. I then I disconnected it and then re-connected it to the fan and then booted it up but nothing. Tried twice. What are my options here? I've not had it that long. I don't want to damage it by having it on. Link to comment Share on other sites More sharing options...
RC_ONE Posted November 16, 2017 Share Posted November 16, 2017 Thanks. I shutdown the PC, and popped it open to see. It seemed ok. I then I disconnected it and then re-connected it to the fan and then booted it up but nothing. Tried twice. What are my options here? I've not had it that long. I don't want to damage it by having it on. Log into Corsair's support site. Create a ticket explaining the problem. Get the ticket #. Then... You have two support options... Standard RMA... ship the system back. Wait for it to be fixed or a replacement shipped back. Advanced RMA... Corsair support sends you a PayPal invoice to process a $ hold (they'll tell you how much), and you get an RMA replacement shipped out as soon as they see you shipped back your system. If they receive your original (broken) system, after inspection if all is good (you didn't put rocks in a box to make it shipping weight) they refund the $ "hold". Note that my Advanced RMA shipped out from overseas. I think it was Hong Kong. So there's some processing/shipping time involved, but it's not bad. I've had worse Advanced RMA times with other companies from TX to NY. Link to comment Share on other sites More sharing options...
MrPace Posted November 16, 2017 Share Posted November 16, 2017 I'm surprised it hasn't shut itself down with no fan going at the top... What are your temps? Link to comment Share on other sites More sharing options...
Soliloquy Posted November 16, 2017 Author Share Posted November 16, 2017 I'm surprised it hasn't shut itself down with no fan going at the top... What are your temps? 90s Celcius! Just spoke to someone on Corsair's twitter and they told me to do a ticket and turn it off! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.