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  #1  
Old 03-06-2017, 09:54 AM
NeoDeGenero NeoDeGenero is offline
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Default H100i v2 USB Connect/Disconnect

Hi everyone, odd issue experiencing here.
This is my third day using a new H100i v2 (Brand new system build), less than 10 hours up time. For some reason today I kept on getting a USB Connect/Disconnect notification. Got a Plug and Play monitor program as Windows Event logging didn't tell me anything. Tracked it down to the cooler. I have Corsair Link set to Performance with my PSU.

The issue so far is that about every 10 seconds the USB plug and play sound triggers. During the "removed phase" The LED no longer light up, and the fans connected to the cooler stops. During the "plugged in" phase, LED lights up, fans spins.

I googled around and found that if I updated the firmware might help. (Post from 2013). Another suggested to Disabled "USB selective suspend setting". I couldn't track down a new firmware, so I opted for the latter. No improvements with the issue.

Playing around with FanXpert 4 (current setting set to Silent) and noticed that if I set it higher than Slient (Standard, Turbo, Full Speed) issue goes away. USB plugged in soun, LED lights up, fan spins. Setting it back to slient, the USB disconnect sound, LED turns off, fans stops. So What am I doing wrong? Please help.

There isn't a spolier/hidden tag to hide the long post is there?
Plug and Play Log:
Quote:
Click Notifications > Device to enable plug-and-play device notifications.

23:58:30.470 - DBT_DEVNODES_CHANGED
23:58:39.484 - DBT_DEVNODES_CHANGED
23:58:41.701 - Device notifications enabled.
23:58:51.074 - DBT_DEVNODES_CHANGED
23:58:51.076 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Category: GUID_DEVINTERFACE_USB_DEVICE
Device Setup Class: Universal Serial Bus controllers (USB)
23:58:51.097 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{3c5e1462-5695-4e18-876b-f3f3d08aaf18}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:58:51.104 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{894a7461-a033-11d2-821e-444553540000}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:58:51.321 - DBT_DEVNODES_CHANGED
23:58:57.933 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{3c5e1462-5695-4e18-876b-f3f3d08aaf18}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:58:57.943 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{894a7461-a033-11d2-821e-444553540000}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:58:57.956 - DBT_DEVNODES_CHANGED
23:58:57.958 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Category: GUID_DEVINTERFACE_USB_DEVICE
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:10.512 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Category: GUID_DEVINTERFACE_USB_DEVICE
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:10.532 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{3c5e1462-5695-4e18-876b-f3f3d08aaf18}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:10.551 - DBT_DEVNODES_CHANGED
23:59:10.554 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{894a7461-a033-11d2-821e-444553540000}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:10.806 - DBT_DEVNODES_CHANGED
23:59:17.364 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{3c5e1462-5695-4e18-876b-f3f3d08aaf18}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:17.381 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{894a7461-a033-11d2-821e-444553540000}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:17.397 - DBT_DEVNODES_CHANGED
23:59:17.400 - DBT_DEVICEREMOVECOMPLETE
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Category: GUID_DEVINTERFACE_USB_DEVICE
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:55.123 - DBT_DEVNODES_CHANGED
23:59:55.142 - DBT_DEVICEARRIVAL
Device path: \\?\SWD#PRINTENUM#{1A08817C-F895-4EA8-9E4C-E32430D6B26F}#{0ecef634-6ef0-472a-8085-5ad023ecbccd}
23:59:55.147 - DBT_DEVICEARRIVAL
Device path: \\?\SWD#PRINTENUM#{8491291A-B61F-4C9E-AED9-7D2BB2AE8FBC}#{0ecef634-6ef0-472a-8085-5ad023ecbccd}
23:59:55.152 - DBT_DEVICEARRIVAL
Device path: \\?\SWD#PRINTENUM#{AF264D3E-87F5-4D85-BD89-742CADD79995}#{0ecef634-6ef0-472a-8085-5ad023ecbccd}
23:59:55.357 - DBT_DEVNODES_CHANGED
23:59:55.821 - DBT_DEVNODES_CHANGED
23:59:55.824 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Category: GUID_DEVINTERFACE_USB_DEVICE
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:55.846 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{3c5e1462-5695-4e18-876b-f3f3d08aaf18}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:55.865 - DBT_DEVICEARRIVAL
Device path: \\?\USB#VID_1B1C&PID_0C09#7289_2.0#{894a7461-a033-11d2-821e-444553540000}
Friendly Name: Corsair Hydro Series 7289 USB Device
Description: HydroSeries H100i v2
Manufacturer: Corsair Components, Inc.
Device Setup Class: Universal Serial Bus controllers (USB)
23:59:56.084 - DBT_DEVNODES_CHANGED
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  #2  
Old 03-06-2017, 10:01 AM
red-ray red-ray is offline
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Disable fan control for the CPU_FAN header in the BIOS so the H100iV2 get's the constant +12 volts that it needs.

Don't run ASUS FanXpert 4 is you run CL4.
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  #3  
Old 03-06-2017, 02:16 PM
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Go to your BIOS and either set the CPU fan to PWM or set it to constant 100%. The problem is that your pump wasn't getting the 12V from the CPU fan header that it was expecting because it was in non-PWM mode and varying voltage to control CPU fan speed. That does Very Bad Things to your pump.
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Old 03-08-2017, 07:24 AM
NeoDeGenero NeoDeGenero is offline
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Thanks for the assistance. BIOS Q-Fan set, and disabled FanXpert.
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  #5  
Old 03-09-2017, 12:01 PM
danielgutzz danielgutzz is offline
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Quote:
Originally Posted by DevBiker View Post
Go to your BIOS and either set the CPU fan to PWM or set it to constant 100%. The problem is that your pump wasn't getting the 12V from the CPU fan header that it was expecting because it was in non-PWM mode and varying voltage to control CPU fan speed. That does Very Bad Things to your pump.
I have the same error on a new build. I will try this, thanks.
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  #6  
Old 12-19-2017, 05:33 AM
pngz pngz is offline
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I only registered on the forum to say thanks to everyone in this thread. This issue was driving me crazy for 2 days.

Also, why is this not mentioned anywhere in the setup guide / manual? I think it's far from trivial, and can affect many users.
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  #7  
Old 12-19-2017, 10:09 AM
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Quote:
Originally Posted by pngz View Post
Also, why is this not mentioned anywhere in the setup guide / manual? I think it's far from trivial, and can affect many users.
It's a sticky on the forum (http://forum.corsair.com/v3/showthread.php?t=168801) ... but yeah. Shoulda been in the manual. Can't argue that.

Glad it helped.
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  #8  
Old 04-15-2018, 07:21 PM
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I understand this thread is a few months old now but I decided to share how I fixed my issue with the Cooler disconnecting/reconnecting.

I have a Corsair H100i GTX Cooler. After staying up til 4am (I started getting this issue after a bios update), I figured out what was wrong. The bios pump fan was set to auto.

What I did was set my pump and cpu fan to PWM. This will cause your fans to go full blast while you are in the BIOS. Save your settings and reboot into Windows. After that, I set my corsair link profile settings to Quiet and the Fans went back to normal (before I did the BIOS update). You may set your profile settings to fit your needs of what you are doing.

Since doing this, I haven't had an issue of the cooler disconnecting/reconnecting.
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  #9  
Old 04-15-2018, 09:14 PM
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Quote:
Originally Posted by jamodo View Post
I understand this thread is a few months old now but I decided to share how I fixed my issue with the Cooler disconnecting/reconnecting.

I have a Corsair H100i GTX Cooler. After staying up til 4am (I started getting this issue after a bios update), I figured out what was wrong. The bios pump fan was set to auto.

What I did was set my pump and cpu fan to PWM. This will cause your fans to go full blast while you are in the BIOS. Save your settings and reboot into Windows. After that, I set my corsair link profile settings to Quiet and the Fans went back to normal (before I did the BIOS update). You may set your profile settings to fit your needs of what you are doing.

Since doing this, I haven't had an issue of the cooler disconnecting/reconnecting.
This is another way to do it ... setting the header to PWM mode does supply the constant 12V of power. The PWM signal is ignored.

There are several ways to accomplish this goal ... making sure that the pump gets a full 12V at all times. Some BIOSes allow you to select PWM/DC mode. Some don't. Some allow you to disable control completely (Asus allows you to disable Q-Fan control) ... Some don't. But on ALL BIOSes, setting to full power/100% is both possible and works.
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  #10  
Old 04-16-2018, 06:49 AM
snapper69 snapper69 is offline
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Another way around it is to buy a cooler that gets its power from a SATA cable, rather than a motherboard header (assuming that any of the modern coolers do). Just saying.
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