pizza_lover Posted December 16, 2017 Share Posted December 16, 2017 can anyone confirm if this is the RMA location. :eek: EDIT 1: COFIRMED, IT IS A REPAIR FACILITY FOR CORSAIR Link to comment Share on other sites More sharing options...
RC_ONE Posted December 16, 2017 Share Posted December 16, 2017 can anyone confirm if this is the RMA location. :eek: I'd wait for Corsair to respond, and I don't want to panic you because there might be different RMA locations based on product model, but mine went to California, not Texas. :/ Link to comment Share on other sites More sharing options...
pizza_lover Posted December 16, 2017 Author Share Posted December 16, 2017 I'd wait for Corsair to respond, and I don't want to panic you because there might be different RMA locations based on product model, but mine went to California, not Texas. :/ yeah it doesnt make sense sending mine to texas, when I am in California and they clearly have a RMA facility in california :eek::eek: Link to comment Share on other sites More sharing options...
DevBiker Posted December 16, 2017 Share Posted December 16, 2017 yeah it doesnt make sense sending mine to texas, when I am in California and they clearly have a RMA facility in california :eek::eek: Well, that address is a warehouse/shipping facility that's right down the street from Foxconn. So it might make sense ... dunno if Foxconn is involved with the Corsair One. Link to comment Share on other sites More sharing options...
pizza_lover Posted December 16, 2017 Author Share Posted December 16, 2017 well the pick up is today with the return label, wish me luck bois Link to comment Share on other sites More sharing options...
wanneerniet Posted December 17, 2017 Share Posted December 17, 2017 Foxconn handled my RMA in Europe. Well, that address is a warehouse/shipping facility that's right down the street from Foxconn. So it might make sense ... dunno if Foxconn is involved with the Corsair One. Link to comment Share on other sites More sharing options...
pizza_lover Posted December 18, 2017 Author Share Posted December 18, 2017 Foxconn handled my RMA in Europe. Looks like it is a repair facility in houston,texas. a technical support replied to me, looks like my package is in houston after getting picked up on Saturday SO THE PICK UP AND RETURN WAS GOOD, I had to pay $10 for the pick up charge and now I'm 2 days down of 14 days. Link to comment Share on other sites More sharing options...
RC_ONE Posted December 18, 2017 Share Posted December 18, 2017 Looks like it is a repair facility in houston,texas. a technical support replied to me, looks like my package is in houston after getting picked up on Saturday SO THE TURN AROUND WAS GREAT, I had to pay $10 for the pick up charge Good to hear it's worked out well so far :) Link to comment Share on other sites More sharing options...
DevBiker Posted December 18, 2017 Share Posted December 18, 2017 Looks like it is a repair facility in houston,texas. a technical support replied to me, looks like my package is in houston after getting picked up on Saturday SO THE TURN AROUND WAS GREAT, I had to pay $10 for the pick up charge And y'all were all dissin' on H-town like we don't have any tech here. :roll: That facility, btw, is also just down the freeway from Compaq's old headquarters, back when there was a company called Compaq. Link to comment Share on other sites More sharing options...
pizza_lover Posted December 21, 2017 Author Share Posted December 21, 2017 Good to hear it's worked out well so far :) Well the pick up has worked so far, lets see how good they are with the RMA AND REPAIRING my system. Some people have been waiting 2 weeks still and no update on there RMA and some are being completely ignored. EDIT: REPAIR DID allow me to boot up again, however something with the UPDATE is causing my system to flat out fail, i had to Advance troubleshoot and reset the PC Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted December 21, 2017 Corsair Employee Share Posted December 21, 2017 I really wish I had better or more useful news for you about the customer service situation. We're still working out kinks in our process and trying to make sure everyone gets taken care of in a timely manner - and with timely communication. I know it's improved lately, but I also know we're continuing to work on it. Link to comment Share on other sites More sharing options...
pizza_lover Posted December 23, 2017 Author Share Posted December 23, 2017 I really wish I had better or more useful news for you about the customer service situation. We're still working out kinks in our process and trying to make sure everyone gets taken care of in a timely manner - and with timely communication. I know it's improved lately, but I also know we're continuing to work on it. Its all good, Thank you for being responsive as you are However I was SENT the SAME unit, i sent them a week ago and it was running up to the point until I had to update thats where everything went SOUTH i was really hoping for a NEW unit like you stated but now im stuck at step 1 again currently have it working once again after a ADVANCED RESET..... Link to comment Share on other sites More sharing options...
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