Synomenon Posted December 14, 2018 Share Posted December 14, 2018 I ordered a SF600 Platinum power supply. Received the package last night, but when I opened it, what was inside was a refurbished keyboard. I've submitted a ticket, but it says it'll take two business days for someone to contact me. I need to build this system this weekend. Order #: 4000050128 Support Ticket #: 822979 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 14, 2018 Corsair Employee Share Posted December 14, 2018 Hello Synomenon, I am very sorry that this has happened, I have contacted our shippers to see what is going on regarding your order. Once they send me a reply with a resolution I will let you know. I will also inform them to see if they can try and get your item booked out today for you. Best, Wootaru Link to comment Share on other sites More sharing options...
Synomenon Posted December 14, 2018 Author Share Posted December 14, 2018 Thanks for the follow-up. I've updated my ticket with the additional pictures that were asked for, of the item that was actually in the shipping box. Would they be able to ship the correct item via next-day delivery? I had planned and hoped to complete this build this weekend. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 14, 2018 Corsair Employee Share Posted December 14, 2018 Hello Synomenon, Understandable, Once I checked out your ticket this morning we were already in the process of shipping you out the right unit. I really do hope it gets to you before the weekend, We booked this out as soon as we could. Please let me know if you have any questions about your ticket, on the forum or ticket. Best, Wootaru Link to comment Share on other sites More sharing options...
Synomenon Posted December 17, 2018 Author Share Posted December 17, 2018 Wootaru, thanks for following up. So once my SF600 Platinum was booked, did it actually ship? I did not receive anything this weekend... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 17, 2018 Corsair Employee Share Posted December 17, 2018 Hello Synomenon, I've posted the tracking number on the ticket for you. I hope we can get this resolved as soon as possible. I am very sorry we couldn't get you item to you over the weekend, we did book it out as soon as we could for you. Best, Wootaru Link to comment Share on other sites More sharing options...
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