MandaMarieCT Posted December 22, 2010 Share Posted December 22, 2010 I have a Corsair Survivor GTR 64 GB. I have done research through the forum and think it needs the firmware update...but the issues I have are this: 1: my computer doesn't recognize that the USB drive is even plugged in. The light just flashes blue. I have tried five different computers, and have tried it on Windows Vista as well as Windows 7. 2: I have data I need to recover off the USB drive before I can even consider running the firmware update. Is there any way around this to recover the material?? If the USB drive isn't recognized, can I even get the firmware update completed?? Sorry if this all sounds ignorant - I really don't know a whole lot about USB drives. Thanks! Amanda :o: Link to comment Share on other sites More sharing options...
Aleksandras Posted December 22, 2010 Share Posted December 22, 2010 Sorry to say that but your drive is dead. And no way to recover files. All you can do is RMA. Firmware update won't go. Alex Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 22, 2010 Corsair Employee Share Posted December 22, 2010 I am sorry but there is no way to recover the data. And the Firmware utility will secure erase the drive as part of the update. I would try the update and see if it will bring the drive back but for sure the data is lost sorry! Link to comment Share on other sites More sharing options...
MandaMarieCT Posted January 27, 2011 Author Share Posted January 27, 2011 Okay, now if the computers aren't recognizing the Corsair Drive then how can I get it to do the update? There really isn't any way whatsoever to save the data? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 28, 2011 Corsair Employee Share Posted January 28, 2011 Please check in device manage and see if its listing it as OTHER or Unknown device if it is there is a good chance the firmware will see the drive and update it. But if not then please use the link on the left and request an RMA and we will be happy to replace it. Link to comment Share on other sites More sharing options...
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