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#1
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Hi i'm still searching for my problem with my ram and i can't get any solution
i have gigabyte AX370-Gaming-K7 motherboard in the first boot the rgb on the ram works great but then i install the rgb fusion to control the lightning effect and ICUE i try to un-install all the software and still the same, I'm on ICUE only right now but i can't control them they stuck on temperature lighting effect if i try to change it one slot turn off and stuck on one color, the support of corsair didn't respond to me i don't know why i can't create an account the show me this code, AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES: 002 D53BA3BB-BC16-4AAD-A9DE-B95E6DF5B330 I send to the CUSTOMER SERVICE two email and i still have no answer sorry for my English guys i hope someone help me. |
#2
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Please submit a ticket at support.corsair.com
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#3
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Try updating the FW to the latest version
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#4
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I submit twice and i didn't get any answer
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#5
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Also try didn't work :(
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#6
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Do you have the ticket ID? Please keep in mind an email is not the same as a ticket so if you sent an email we wouldn't be able to immediately see it.
-Art |
#7
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and i contact the support on this web site https://www.corsair.com/us/en/contact i don't get any email from them |
#8
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-Art |
#9
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Yes sir i try a different password and a different email and the same code they give me
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#10
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Call in when you can and our CS department should be able to help.
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