The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 01-11-2019, 06:49 PM
jmccomas85 jmccomas85 is offline
Registered User
 
Join Date: Jan 2014
Posts: 5
POST ID # = 989368
jmccomas85 Reputation: 10
Default Can't Create Ticket

Create Ticket Form won't let me search for a part.

Console says "An invalid form control with name='Incident.CustomFields.c.partnumber' is not focusable."
Reply With Quote
  #2  
Old 01-11-2019, 08:54 PM
Corsair ManOfClay Corsair ManOfClay is offline
Corsair Employee
 
Join Date: Aug 2018
Posts: 2
POST ID # = 989386
Corsair ManOfClay Reputation: 10
Default

I've reported this to Corsair IT. Thank you!
Reply With Quote
  #3  
Old 01-11-2019, 09:03 PM
Corsair ManOfClay Corsair ManOfClay is offline
Corsair Employee
 
Join Date: Aug 2018
Posts: 2
POST ID # = 989392
Corsair ManOfClay Reputation: 10
Default

@jmccomas85: can you post what operating system/browser versions you're trying? Have you tried another browser?
Reply With Quote
  #4  
Old 01-12-2019, 01:12 AM
noops noops is offline
Registered User
 
Join Date: Feb 2018
Posts: 4
POST ID # = 989407
noops Reputation: 10
Default

same. Can't create a ticket. used internet explorer 11, and the newest version of firefox.
Reply With Quote
  #5  
Old 01-12-2019, 03:53 AM
Technobeard's Avatar
Technobeard Technobeard is offline
Bearded Corsair Employee
 
Join Date: Oct 2012
Posts: 4,265
POST ID # = 989417
Technobeard Reputation: 68
Default

I just tried on Win 10 (1803) using FF 63.0.3 and 64.0.2, Chrome 71.0.3578.98, IE 11.523.17134.0, and Edge. None had any issues creating a ticket. Tickets are coming in at their normal rate.

jmccomas85 - did you type in anything for the part number? If so, what?
noops - What version of IE 11 and FF? Please elaborate on what your issue is.

Feel free to PM me if you'd rather not post something publicly.
__________________
“Humor is reason gone mad.” - Groucho Marx
"I suggest a full frontal assault with automated laser monkeys, scalpel mines and acid." - Psychotic potato dwarf
"Do not meddle in the affairs of wizards, especially simian ones. They are not all that subtle." - Terry Pratchett
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:23 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.