strafe rgb Firm-/Software related issues?

Hey guys

 

i've been the proud owner of a Strafe RGB for about a year now. It went on a few gaming sessions with the buddies, got a soda shower and all the breadcrumbs but continued working with no issue... until lately. While playing i noticed that some of the keys just did not what they're supposed to do. I installed switch-hitter after googleing for about 5 minutes and tried it:

 

I tried fideling about with the refresh-rate but nothing seems to work. For some reasons it does not register the shift, control, alt, r-alt, menu and windows-key correctly (First press registerd as down, second press registerd as up).

 

At first i thought it might be to some soda-residue in the keyboard so i orderd another one from amazon. Plugged it in and still the same problem. Updating the Firmware didn't fix it, reinstalling CUE didn't work, i have no macros on those keys so that's not it either.

 

I doubt that i got 2 faulty keyboards so i think it's a software or firmware related issue with the german versions. Anyone can replicate this or is it just me?

Try the keyboard on another computer. If the keys work fine, it's likely there is a third party application supporting hotkeys that is preventing the keys from working.

Ok i tried the keyboard on another pc, installed switch hitter again and all was working correctly. i then plugged it back in and started windows in safe mode. Still the same issue (so it's something with windows?) any ideas?

You'll need to check whether or a background application with hotkey support has the keys assigned.

 

E.g. CUE SDK Enabled application, MSI Gaming App, GPU Tweak II, SharpKeys, closing CUE ("Disables" user customised actions), etc.

I haven't configured CUE on any application and the others don't ring a bell either... maybe i had some other program doing this. I'll try to be carefull in the future. Thanks ;)