lightknight Posted January 10, 2018 Share Posted January 10, 2018 Strangest behavior, but it seems to keep happening. I will add that I am running on a Ryzen platform, so perhaps that has something to do with that. Anyway, Keyboard K95 & Mouse Scimitar Pro work just fine (normally). Occasionally come back to find the Cue software with a red circle icon superimposed over it, and only the keyboard being displayed therein; mind you, the mouse still works, it's just not being detected by Cue anymore (until I unplug it, and plug it back in). Additionally, and possibly related, it appears that Corsair Link is committing suicide in the background (works fine, then come back, boom, it's gone). Link to comment Share on other sites More sharing options...
Toasted Posted January 10, 2018 Share Posted January 10, 2018 Is Corsair LINK updated to the latest version? There was a known issue with LINK and CUE affecting the devices. Link to comment Share on other sites More sharing options...
lightknight Posted January 19, 2018 Author Share Posted January 19, 2018 And here's the little red flag that shows up when it stops detecting the Scimitar Pro (closing and reopening the software does no good). Unplugging and plugging the mouse back in seems to fix it. Already running the latest firmware and CUE software. And yes, both CUE + Link continue to commit suicide from time to time. https://imgur.com/a/EvFLV I think I'm going to attach a memory dump program to them, to see if I can't catch what they are dying on. I mean, Adobe's Creative Cloud likes to kill itself as well, so plenty of reason to break out the debugger... Link to comment Share on other sites More sharing options...
Toasted Posted January 21, 2018 Share Posted January 21, 2018 If you have not done so already, put in a support ticket with Corsair. https://support.corsair.com/ Latest BIOS, chipset drivers? Tried turning off any USB power savings e.g. USB selective suspend? Link to comment Share on other sites More sharing options...
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