kimandsally Posted June 14, 2014 Share Posted June 14, 2014 Hi got an RMA but need a reply to ticket 6478318 it's been 4 days and no reply. Thank you. Link to comment Share on other sites More sharing options...
Lady Fitzgerald Posted June 14, 2014 Share Posted June 14, 2014 Hi got an RMA but need a reply to ticket 6478318 it's been 4 days and no reply. Thank you. Apparently Corsair doesn't email replies to tickets. I never got an email initially either but found a response when I went to the support Ticket system tab near the top of this page and looked up the ticket. Once I replied to that response, action came quickly and the emails flowed. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 14, 2014 Administrators Share Posted June 14, 2014 That's incorrect. We always email a note saying that the ticket has been responded to. Automated system. Check your spam folder. Link to comment Share on other sites More sharing options...
jameyscott Posted June 15, 2014 Share Posted June 15, 2014 I have received emails on my tickets, but since it is an automated system I didn't get it the second it happened. Still received the email the day of the response though. :) Link to comment Share on other sites More sharing options...
jony47 Posted June 15, 2014 Share Posted June 15, 2014 looks like me to, even ive not got any reply to my tickets on support system. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 15, 2014 Administrators Share Posted June 15, 2014 looks like me to, even ive not got any reply to my tickets on support system.You created your ticket only a couple of hours ago and we're not open on weekends. Link to comment Share on other sites More sharing options...
jony47 Posted June 15, 2014 Share Posted June 15, 2014 ah ok my apologies, didnt know that. Link to comment Share on other sites More sharing options...
Lady Fitzgerald Posted June 15, 2014 Share Posted June 15, 2014 That's incorrect. We always email a note saying that the ticket has been responded to. Automated system. Check your spam folder. You may have sent them but I never got them. And no, they weren't in the spam folder (I check it daily). Link to comment Share on other sites More sharing options...
wytnyt Posted June 15, 2014 Share Posted June 15, 2014 i guess im a little old fashioned and like others-impatient but i just use the antiquated device call the telephone and get a instant status report..;): Link to comment Share on other sites More sharing options...
kimandsally Posted June 15, 2014 Author Share Posted June 15, 2014 Hi there checked my e mails and the ticket I have had no replies, I should say I added some questions to the ticket comments and would like to know the answers before I can go ahead and return the PSU. Link to comment Share on other sites More sharing options...
jony47 Posted June 16, 2014 Share Posted June 16, 2014 me too....waiting for my ticket to be answered...my first one Link to comment Share on other sites More sharing options...
kimandsally Posted June 17, 2014 Author Share Posted June 17, 2014 How long is normal before a reply on comments on a ticket, I'm stuck waiting for a reply, not pushing or moaning just want to know what is the average time so I don't keep hoping it's going to be the next time I look. Do they actually go back to a ticket and check when comments are made? Or do they e mail? Thanks guys. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 17, 2014 Administrators Share Posted June 17, 2014 me too....waiting for my ticket to be answered...my first oneYours was created over the weekend, please be patient as we don't work weekends. How long is normal before a reply on comments on a ticket, I'm stuck waiting for a reply, not pushing or moaning just want to know what is the average time so I don't keep hoping it's going to be the next time I look. Do they actually go back to a ticket and check when comments are made? Thanks guys.Your tickets were responded to 12 hours ago. Link to comment Share on other sites More sharing options...
kimandsally Posted June 18, 2014 Author Share Posted June 18, 2014 Hi there have to apolagise here the ticket had been ammended but I was looking in the wrong place, great service Corsair silly mistake of mine. So the magic customer service of Corsair is true, my first RMA and all going VERY smoothly. Thank you Technobeard. Link to comment Share on other sites More sharing options...
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